Consumer research with impact. Consumer Wellbeing. Technology Transformation. RT ≠ endorsement @CPRC@mas.to
Melbourne, Victoria
Joined March 2011
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Consumer Policy Research Centre retweeted
Digital platforms in TIO’s sights as complaints surge | @DavidAl61651444
@CPRC_research
buff.ly/0G5pni3
🎉 Australia's unfair trading reforms have passed Parliament. The countdown is on until unfair business practices become illegal from 1 July 2027. Read more: cprc.org.au/release/countdow…
Consumer Policy Research Centre retweeted
Consumer Action Law Centre chief executive Stephanie Tonkin said scams were now "industrialised".
"[It's] a really complicated psychological scam that is putting people in situations of deep panic and despair where they may not think clearly," she said.
youtube.com/watch?v=87Q_y5wG…
Good news for Victorian residential park residents. New reforms will limit deferred management fees, introduce rent regulation, require park registration and establish a code of conduct. A significant step toward fairer housing outcomes cprc.org.au/release/new-refo…
New bill: Consumer Legislation Amendment Bill 2026 now available legislation.vic.gov.au/bills… #springst
Consumer Policy Research Centre retweeted
#BREAKING: Supermarket giant Coles broke consumer law by misleading shoppers on discount prices, a federal court judge has found. abc.net.au/news/2026-05-14/c…
Consumer Policy Research Centre retweeted
LISTEN "Best way to describe it is the 'don't be a jerk' law... the Unfair Trading Practices Prohibition stops conduct that is manipulative towards the consumer " Stephanie Tonkin said.
soundcloud.com/user-47650624…
@FCAupdate @natdebthelpline @CPRC_research
New @abcnews piece "Why don't Australian banks offer 30-year fixed-rate home loans? Borrowers would benefit from them abc.net.au/news/2026-03-19/s…
Australians are being used as shock absorbers for interest rate rises. But it doesn’t have to work this way. 1/2
See our new research with @MortgageStressVic cprc.org.au/report/australia…
2/2
Consumer Policy Research Centre retweeted
WIN: A judgment handed down yesterday is expected to have major implications for Australia’s broken pawnbroking industry.“This judgment exposes just how broken the pawnbroking industry is in Australia,” Stephanie Tonkin said. @FCAupdate @natdebthelpline
consumeraction.org.au/consum…
Consumer Policy Research Centre retweeted
Launch: Future of Australia’s NBN report. 🗓️ Tue 10 Mar | 🕔 5–6pm AEDT | 📍 UTS Aerial Function Centre, Ultimo. Panel moderated by Carol Bennett with Anna Brakey @acccgovau, Jane van Beelen @NBN_Australia Dr Gareth Downing (ACCAN). Register: events.humanitix.com/q1consu…
A reminder that the CPRC office will be closed from next week December 22, 2025 to January 4, 2026.
We wish you a safe and happy holiday season.
Thank you for your continued support in helping us create fairer markets for all Australians!
New CPRC research shows most Victorian rental homes still fail basic minimum standards.
Renters report mould, poor insulation, unsafe temperatures and rising energy bills — leaving many in cold, damp and inefficient homes.
Read: cprc.org.au/report/renting-i… cprc.org.au/report/renting-i…
New: CPRC Annual Report 2024–25 This year, we strengthened our impact across digital privacy, housing, sustainability and fair trading — shaping policy and championing consumer voices across Australia. 🔗 cprc.org.au/about/annual-rep…
Consumer Policy Research Centre retweeted
“I am delighted by these reforms as we hear from people every day who are trapped in dodgy deals and unfair sales models, struggling to enforce their rights..." @FCAupdate @CPRC_research
consumeraction.org.au/landma…
We recently launched our Renting in Reality research series.Today, we release the second report in the series, Insights from Victorian #Landlords.
Read the latest report: cprc.org.au/report/renting-i…
Consumer Policy Research Centre retweeted
"This is exactly the sort of case our consumer regulator should be taking to protect ordinary Australians in a concentrated market." @FCAupdate @natdebthelpline @acccgovau
abc.net.au/news/2025-10-27/a…
Consumer Policy Research Centre retweeted
What are your rights while shopping?
A joint @CPRC_research and the Consumer Action Law Centre report found lodging a complaint about a faulty car can involve up to 60 steps - and that's if everything goes smoothly. @FCAupdate
moneymag.com.au/refused-a-re…
Consumer Policy Research Centre retweeted
FAIRNESS: Read our joint SUBMISSION with @choiceaustralia @FCAupdate and @CPRC_research on how we can build a more productive economy that benefits all Australians!
consumeraction.org.au/respon…
Australians want the right to repair 🛠️
85% want manufacturers to disclose appliance lifespans
79% want repairability information on labels
Warranties cover ~4 years, but sales staff expect appliances to last 8
Misused & Confused 👉 Read more: cprc.org.au/report/misused-a…
New research out now 📢
Our Misused & Confused report reveals how Australians are being misled at the checkout with vague “green” claims — and why we need repairability and durability labels so households can make smarter choices.
👉 Read the report: cprc.org.au/report/misused-a…
