@CCOCouncil

First Chief Customer Officer peer-advisory network helping raise CCO profile, increasing profitability, customer centricity, customer-focused business results

 Seattle, WA, USA
ccocouncil.org
Joined April 2010
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  • Following19
  • Followers207
Many resources are available to CCOs to keep them from experimenting at the expense of customers #CCOCouncil
CCO value is in interpreting customer data and devising strategy, not from owning the data #CCOCouncil
Customers are demanding to be heard. How do you listen? #custengage #CCOCouncil
Customers=Strategy CCOCouncil
If you haven't got time for customers, you haven't got time for strategy CCOCouncil
Your personal participation in social media is irrelevant to your business #CCOCouncil
Do you know how your customer wants her complaint resolved? #custengage #CCOCouncil
How do you find metrics that isolate the impact of improved customer experience? #CCOCouncil
The #CCOCouncil is your source for more new ideas, faster
When was the last time your key account relationships had a physical? #CCOCouncil
Employees are not customers CCOCouncil
Engagement is more than advocacy—it is about involvement of customers in the core of the business #custengage #CCOCouncil
Loyalty has devolved into customer experience, just like CRM became software sell, missing point of relationship #custengage #CCOCouncil
You can't be company centric and be customer centric #CCOCouncil
Customers=Strategy CCOCouncil
If you haven't got time for customers, you haven't got time for strategy CCOCouncil
Relationships, not transactions, endure. Are you loving your customers right? CCOCouncil
CCOs who don't track the value of their contributions are orphansinthestorm CCOCouncil
If you can't measure your results, you haven't really achieved them CCOCouncil
CCOs without clear line of sight from their actions to revenue/profits are just well-paid gamblers CCOCouncil
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