CMO & Mentor | Passionate about customer experience, technology & learning | Bostonian at heart & by birth | I RT but opinions are my own
Denver, CO
Joined July 2011
- Tweets4.1K
- Following2.4K
- Followers1.6K
- Likes3.5K
Michelle Randall Burrows retweeted
Today at @CallContactUS, @BurrowsMichelle provided insight on how to improve efficiency in your support center.
During this session, our Partner Alliances Director, Steve Darius, was there to greet the audience!
#ContactCenter #CX #CustomerExperience #CCCLV23
Michelle Randall Burrows retweeted
💬 @BurrowsMichelle, @siobhanmiller, and @jetsongospel share how Playvox uses data analytics, #gamification, and coaching to create a strong focus on #AgentEngagement in the #ContactCenter in this interview.
bit.ly/420VULC #WFM
Fantastic presentation today with @DraftKings about improving agent experience, increasing efficiency & enhancing the customer experience with @playvoxcx & @Zendesk
Michelle Randall Burrows retweeted
🎙️Flexibility Isn’t Just for Yoga: Why #ContactCenter Agents are Demanding #RemoteWork, Featuring @BurrowsMichelle: bit.ly/3YFRA3z
Michelle Randall Burrows retweeted
How can you empower #ContactCenter agents 💪 and boost customer satisfaction? 🚀
We teamed up with @Dialpad to teach you how!
Watch the webinar on demand: bit.ly/3G6XlAd
#CustomerSupport #CustomerExperience @BurrowsMichelle @jlfinch1
Exciting news for our team at @playvoxcx
.@Playvox Launches New Workforce Engagement Solutions for @Salesforce #ContactCenter. Available now on the Salesforce AppExchange. @BurrowsMichelle @rynnic #WEM buff.ly/3GsCyFT
According to the latest @Playvox research, over half of the agents surveyed noted they would leave their roles if forced to return to the office. Read more - on.mktw.net/3R1tyvn #remotework #workforceengagement
Happy Women's Equality Day! Today, women run 41 of the Fortune 500 companies, make up 28% of U.S. Congress, and earn 58% of bachelor's degrees. But it's not enough - we must continue to lift up other women & demand more seats at the table.
Historical volume can help you forecast future demand. When you combine that forecast with a deep understanding of your contact center resources, you can optimize for employee engagement and customer satisfaction.
bit.ly/3QhDq3K
Michelle Randall Burrows retweeted
So fun when professional and personal connections collide. Telarus and Playvox are now partners and @BurrowsMichelle and I are longtime friends. Here's to more successful partnering, Michelle and welcome to the Telarus family. #builtforYOU lnkd.in/gWXy4RZB
Michelle Randall Burrows retweeted
Learn career & marketing lessons from CMO @BurrowsMichelle on the How I Made It In Marketing podcast. Listen to 1st minute below or click this link to hear the full podcast & skim the written transcript – marketingsherpa.com/article/…
#Marketing #B2B #Demand #Sales #Analytics #Podcast
With all the changes in our economic & global environment, you may be wondering how you can end the year successfully. My colleague, @LIVinEden @playvoxcx recently shared her tips to help your contact center end the year with a bang. bit.ly/3QkD4ta #CustomerExperience
I'm thrilled for the journey ahead!
We're delighted to welcome industry veteran Michelle Randall Burrows (@BurrowsMichelle) to the Playvox team as #CMO 🎉
Michelle's expertise and passion for #CX are just what we need for the next chapter!
bit.ly/38JxNLj
Michelle Randall Burrows retweeted
The pandemic kicked off an urban exodus. Thanks to flexible work, city slickers are heading south, with five counties in Texas among the top 10 experiencing growth from 2020 through 2021. hubs.la/Q017Y_6F0
Michelle Randall Burrows retweeted
The tech workforce has been on an evolving path since the start of the pandemic & companies are adapting. The number of jobs in the tech industry that offer flex work jumped to more than three quarters as employers look outside their zip code for talent. hubs.la/Q017Bg1z0
My interview on the "The Great Resignation and The Future of Work" was recently featured in Authority Magazine. Check it out here: bit.ly/3LMbVNb
If you are still wondering what we do at @Splashtop and how we empower teams in this distributed working environment, check out this video - lnkd.in/eekaNsDw
Michelle Randall Burrows retweeted
It’d be nice if we all had a live-in IT person. There’s similar solution & it’s Splashtop. With remote access software, IT can remote into your device from anywhere. Read why a solution like Splashtop is so crucial in our new era of flexible work. hubs.la/Q017qk4X0
If they’re unhappy with their jobs, IT employees are learning there are better options. Only a third say they have plans to stay with their current employer. With an in-demand job, companies need better retention plans or IT employees will be leaving soon. hubs.la/Q0167J3-0