We transform the way Telecoms companies present & manage billing communications. Some of the World's biggest operators use the Brite:Bill platform
HQ Dublin, Ireland
Joined June 2010
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Great blog post from @Teresacottam @Omnisperience looking at the pros and cons of #AI and why it's not a panacea for service providers. A big thank you for calling out our latest CSP research too!
Highly recommend it if you're looking for an interesting read today
AI in service providers - 50% say oh yes! wp.me/p9f5bn-9S #mobile #telecom #AI #BSSOSS #CX #CustomerExperience
How do you win the #innovation race and stop the #competition in their tracks? By improving its design, the humble bill has the potential to be a brand ambassador and can actually drive innovation bit.ly/2CqZg2w
With the average churn rate for postpaid customers ranging from 5% - 32% annually and the cost to acquire new customers staggering, how can service providers retain customers and ultimately boost profitability? #CustomerSatisfaction #telecoms
telecoms.com/opinion/churn-i…
How do you stop rage from ravaging your customer base? #Telecoms #CustomerChurn #CustomerRetention #CustomerExperience bit.ly/2N2pvBu
How exactly do you measure the results and the #ROI of projects that are designed to improve #CustomerExperience, satisfaction and retention? #ReturnOnInvestment #CustomerRetention #Customer bit.ly/2nJbzhd
BriteBill retweeted
We're excited to have @britebill on board for our CEM in Telecoms Europe conference in September this year!
Brite:Bill transforms the way service providers present and manage billing and "in-life" communications.
#CX #Telecoms
View the event agenda here: bit.ly/CEMEuropeAgenda
It’s a well-known fact that customers, regardless of the industry, expect you to know them. They are increasingly demanding that their service provider engage with them in a personal and relevant manner #CustomerExperience #CustomerSatisfaction bit.ly/2M2b9k8
In a crowded market, communicating with #customers in a personal and relevant manner is more important than ever #communications #personalizedcommunications #customerdata #customercentricity bit.ly/2L4KbZc
Communications service providers (CSPs) put a huge amount of effort into attracting new customers, but this could be wasted if they don’t pay attention to customers’ early experiences #CSPs #CustomerExperience #CustomerRetention bit.ly/2KkPnry
New report from TM Forum and BriteBill uncovers that telco churn rates are running at up to 75% #CX #CustomerExperience bit.ly/2LRKJxN
BriteBill retweeted
"Just like any honeymoon period, the beginning of the relationship between customer and provider should be a fun" - @britebill's Brendan O’Rourke explains the importance of getting #CX right: goo.gl/ya8r6T
Onboarding – Five reasons behind onboarding relationship failures #CustomerExperience bit.ly/2rU6GUb
BriteBill is delighted to be sponsoring the upcoming #CXUtilities Forum on the 15-16th May in London cxutilities.iqpc.co.uk/
Alan Coleman, CEO and Founder of BriteBill, shares the latest innovations for customer billing and the opportunities to create more proactive communication lightreading.com/oss-bss/bss…
BriteBill retweeted
Our Chief Analyst, @MarkNewman, sits down with @BriteBill CEO to talk growth, customer centricity and billing data. Read more here: goo.gl/oriuZq
AI, automation, ML and data analytics have huge value to offer CSPs but come with substantial risks britebill.com/blog/will-ai-a…
VIDEO: Alan Coleman, CEO and Founder of BriteBill, shares the latest innovations for customer billing and the opportunities to create more proactive communications @Light_Reading lightreading.com/oss-bss/bss…
Alan Coleman, CEO of BriteBill shares his impressions of this year’s MWC britebill.com/blog/mwc-2018-…
BriteBill retweeted
A warm welcome for Alan Coleman, founder & CEO, @britebill at our Technology Forum this morning. #DuBiz
