CX Expert, Product Marketing Consultant, Go-to-Customer Leader, Father, cyclist
United Kingdom
Joined November 2009
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This was meant to be delivered yesterday by @DPDgroup_news from @FFX but it’s still not arrived. I fought all day with their bloody chatbot and finally got to a human who said they couldn’t deliver it until tomorrow!!! #badcustomerservice #badcustomerexperience
Water supply issues affecting the surrounding area of Abergavenny inyourarea.digdat.co.uk/DwrC…
Again, we are without water on the hottest days of the year for up to 12 hours as it's been off since soon after 6;30 AM @DwrCymru get your act together! #badCX
Another morning, another day with no water supply from @DwrCymru. We’ve had this for weeks this time, and for years over all!
I know demand is high, but why are they not investing the vast sums of CAPEX allowances they get from the regulator to fix our part of the network?
Good start @klm, after 2 years my flight from BRS as over 30-minutes late, was told in make my ORD connection but they wouldn’t let me on as they’d closed the gate! #badcustomerservice Now in long queue in lounge
Brendan Dykes retweeted
@Genesys is all in on taking action to solve the climate crisis. We’re proud to join the @ClimatePledge with more than 300 other companies. Together, we will reach #netzerocarbon emissions by 2040. #TheClimatePledge
One of a number of messages used, including “did you know you can find help on our website!” Most customers will now have started with the their website and are now only calling because they’ve not found the answer there! – at Abergavenny, Wales
Brendan Dykes retweeted
Empathy is the glue holding together the most strategic parts of successful companies, including @Genesys. Today, I shared with our 6,000 employees a copy of Empathy in Action, my new book with @drnatalie. Let’s build a more empathetic world together.
Brendan Dykes retweeted
‼️ Guitar community - we need your help. ‼️
Yesterday, a PRS Guitars Private Stock McCarty 594 Redwood Burl Top was stolen from our Camden store.
Anyone who's able to provide information that helps us reclaim the guitar will be rewarded. Please share!!
Being an ‘empathetic business’ may well be the next competitive battleground. Download this report and learn what it takes to be an empathetic business, the effects ‘dash to digital’ has had on EX and more! sprou.tt/1C4AbIUBLpO
The @Genesys #StateofCX report has everything you need to know about today's #CX landscape – from customer and business preferences to important industry trends. These key insights will empower you to deliver amazing customer experiences. sprou.tt/19TnMoc4P4k
Join industry experts Philip Cornell, Head of Americas Consulting at Economist Impact, and Charlie Godfrey, Senior Director of Business Consulting at Genesys, as they discuss the new Economist Impact and Genesys survey. On Nov 18th or watch on-demand. sprou.tt/1H7XX0JAWiu
Hear from @Genesys execs Olivier Jouve and Barry O'Sullivan how our agreements to acquire Pointillist & Exceed.ai will support enterprises in delivering connected, empathetic #CX at scale. Building out Experience as a Service. sprou.tt/1aZ4wjimzY0
[NEWS] #Genesys announces agreements to acquire Pointillist and Exceed.ai to reinvent the #customerexperience. Yet another building block as @Genesys defines the Experience as a Service category sprou.tt/1fvFgWHcRiy
Genesys is ranked first for the 2020 Market Share in Contact Center Applications Software - find out more here. sprou.tt/1IelL48ETbt
Genesys has announced it is the first and only customer experience vendor to provide accessible experiences through Be My Eyes giving visually impaired people new tools to more easily navigate customer service. #CX sprou.tt/1zEX6qjh4UG