CX Champion and Certified Zendesk Administrator. Cleveland Born & Raised. Tweets Are My Own.
40.909053,-81.417361
Joined April 2009
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AMAZING news for my incredibly dedicated team @729Solutions... Today we were recognized/honored to be named @Zendesk #AMER Partner of the Year!! I'm so proud of the work we do every day to help our clients become #ChampionsOfCustomerService 🏆 😎 – at Reminderville, OH
We are honored to be named #Zendesk AMER Partner of the Year during this weeks SKO! Thank you for recognizing our dedication, and we look forward to continuing our partnership for many years to come.
bit.ly/2LvrtLy
Hey @WyndhamHotels, @WyndhamRewards... You guys might want to work with @Expedia, @hotelsdotcom and the others to get this policy sorted. Third post I've seen this quarter natively about local residents trying to book at your #Cleveland property. I don't know the OP. #CX #Travel
Brandon Tidd 🟧 retweeted
It was picture day at Silver Rail Elementary school yesterday. There will be parents who will receive the last picture their child will ever take. I cannot imagine that heartbreak.
Brandon Tidd 🟧 retweeted
Hard questions. Practical playbooks. Pierogies.
MAICON’s final day in Cleveland brought AI’s future back to the people doing the work. Read our day-two dispatch, then keep the conversation going in the AI Salon. thesalon.ai/maicon-2026-day-…
#MAICON26 @MktgAi @SmarterXAI
Brandon Tidd 🟧 retweeted
"The fastest way to figure out how to teach AI how to do anything is to slow down and think about how you would teach a human how to do that thing." — @rachel_l_woods, bringing a bit of AI building to the @MktgAi Main Stage at #MAICON26. Catch our full Day 2 recap and key takeaways from #MAICON26 over at the AI Salon! 👇
🔗 thesalon.ai/community/
Brandon Tidd 🟧 retweeted
Cleveland turned up the volume on AI. The biggest questions were human: How do we learn, create, and thrive as work changes?
From @paulroetzer to @AndrewYang, our day-one #MAICON26 dispatch is here, with more coverage to come from day two. Want more? Be sure to follow @MktgAi and @SmarterXAI for year round coverage and great on-demand content. Story by @BrandonTidd
thesalon.ai/maicon-2026-day-…
"AGI has been the Holy Grail of computer science for 75 years. We are now living in the moment where its rapid progress is actively reshaping how we work and build." - @kevinroose spaking at @MktgAi #MAICON26. Catch up on everything you missed on-demand: marketingaiinstitute.com/reg…
You might not find a more accessible keynote speaker in all of AI than @paulroetzer from @MktgAi / @SmarterXAI. His new book, The AI Transformation Blueprint, is out today and attendees of #MAICON26 are receiving a copy free.
Masive news from @Zendesk today. Don't forget to register for the upcoming AI Summit next month: zendesk.com/company/events/a… Need help sooner? @729Solutions can help now!
Your next customer support request might not come directly from a customer. It might come from their AI assistant.
Introducing the Open Service Directory: An open specification and public directory that helps AI assistants find and connect with verified brand support.
Fewer dead ends. Less starting over. More getting things done. And brands stay in control.
Want to learn more? Sign up to learn more about the Open Service Directory: zdsk.co/3TxfccY
Cleveland!! I interrupt your @CleGuardians coverage to bring you some shots from opening night of #MAICON. @MktgAi & @SmarterXAI put on quite an opening night party at the @rockhall tonight. Coverage continues tomorrow from the Expo floor over in @TheAISalon. #Marketing #AI #CLE
Hey @TeladocHealth maybe don't schedule a system update at 1PM EST on a Tuesday? @teladocsupport 🤨
Brandon Tidd 🟧 retweeted
The @CityofCleveland's next act is taking shape, and AI is at the center. From CLE AI & Data to @OhioXOrg and the @MktgAi #MAICON conference this week, meet the people building that momentum. Read our story, then follow along for coverage from the Expo floor.
thesalon.ai/clevelands-next-…
Brandon Tidd 🟧 retweeted
Why do I need an AI assistant?
From my HUGE* Conversation with @alexandr_wang:
ME: People wonder, why are all these billionaires obsessed with restaurant reservations? Why do I need an assistant? How would you answer that?
ALEX: Whenever I explain muse to someone just who knows nothing about it, I just say, like, Muse can help save you money and save you time. And everybody in the world wants to save money and wants to save time.
Brandon Tidd 🟧 retweeted
GOOGLE 🔥: A new Playground experiment is now available in the US.
Users on paid plans can generate, while everyone can play games available in the gallery.
Cedar Point is a place. Shouldn't it just be @SixFlags over @cedarpoint? Why overcomplicate it? Same goes for @KingsIslandPR 🚩🚩🚩🚩🚩🚩
It's a perfect day to return to the @KentState campus! Join other @KSUAlumni today for #KentHC! The parade steps off at 10:30 and @KentStFootball kicks off against @ohiou at 3:30. #FlashesForever ⚡
Hey, you know I'm all over AI. I've been using Muse for a couple weeks and it's a genuine game changer. They're giving away a BILLION free tokens at launch. Download at muse.ai/join, use code UCETPO when you sign up, and tell me the first thing you ask it to do.
Can anyone from @OpenAIDevs tell me what I'm supposed to do with my 40+ shared CustomGPTs? I'm leaning towards converting them to skills, wrapping them in plugins and publishing them at platform.openai.com, but is that the best route? @OpenAI @sama @gdb @thsottiaux @ChatGPT
