Hi, I'm sorry to hear about this. As we are an outbound center we are unable to DM you directly. Please could you send us a DM with your full name, email address, contact number and order number so, this can be looked into further for you. Thank you, Becky

(1/2) Hi Laura, we run our website and stores as separate business entities and as such there will be some differences in pricing and promotional offers due to differing trading conditions.

(1/2) Hi Andrew, we're sorry to hear this. Like many other businesses we’re seeing high rates of team member absences at the moment. This can mean that some of our stores are busier than usual.

(1/2) Hi Sam, like many other businesses we’re seeing high rates of team member absences at the moment. This can mean that some of our stores are busier than usual.

(1/2) Thank you for bringing this to our attention. We completely accept and understand that this wording is not appropriate and can confirm that we are working to change this signage as a matter of priority.

(1/2) Thank you for bringing this to our attention. We completely accept and understand that this wording is not appropriate and can confirm that we are working to change this signage as a matter of priority.

Hi Suzie, thanks for your reply. So we can look into the issues regarding the 2-factor authentication, please could you DM us with your full name, email address and D.O.B? Many thanks, Lucy xitter.cf/messages/compose?recip…

Thanks for your reply, Suzie. Unfortunately, the 2-factor authentication is mandatory for all customers. Please could you confirm if you are having issues logging into your account? Many thanks, Lucy