Official Twitter for Boost Mobile customer care. We offer support here 6am-10pm MT 7 days/week! Also follow @BoostMobile for all other updates.
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Joined August 2010
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Ever wonder why extra account verification happens when you call support? We’re clearing the air on why these checks exist and how they protect your phone number from unauthorized access.
If standard check fails, we offer 2 backup options:
1️⃣ ID Verification ➜ Video selfie + photo scan of a valid government ID.
2️⃣ KBA ➜ Public record security questions using your SSN.
⚠️ RULE #1: Boost Mobile will NEVER call, text, or email asking for your PIN, SSN, or ID selfie out of the blue. These checks ONLY happen when YOU contact us!
#BoostMobileCare #BoostMobile
Noticing your high-speed cellular data running down faster than expected—even when hanging out on home Wi-Fi? Check your phone settings! iOS & Android have default settings that switch to cellular data if Wi-Fi stutters, silently burning through your allowance.
On iPhone:
1️⃣ Settings → Cellular
2️⃣ Scroll to bottom
3️⃣ Toggle off Wi-Fi Assist
On Android:
1️⃣ Settings → Connections (or Network & internet) → Wi-Fi
2️⃣ Tap Intelligent Wi-Fi (or 3 dots)
3️⃣ Turn off Switch to mobile data
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Once turned off, your phone stays strictly on Wi-Fi whenever connected!
For more help: Mobile Data Troubleshooting:
→ spr.ly/6015BG4c7V
Official Boost Mobile support steps for managing settings and resolving data issues.
#BoostMobileCare #BoostMobile
Looking for the quickest way to check your data usage, pay your bill, or update your add-ons? Managing your account from your phone saves time and keeps your service details right at your fingertips.
Seeing a few of you run into confusion around standard upgrades vs. legacy Infinite Access plans lately. Here’s the upgrade guide we created for Reddit: spr.ly/6012BGdttM
NEED TO RETURN A DEVICE?
Returns go back to where you bought them:
➜ Walmart: Return to Walmart
➜ Boost Store: Return to original store
➜ Online: Start at spr.ly/6014BG3PCn
#BoostMobileCare #BoostMobile
☑ Device Return Policy:
→ spr.ly/6015BG3PCX
Review return windows, eligibility, and full return instructions.
DATA RUNNING OUT QUICKLY?
Background app activity can drain high-speed data even when your phone is sitting in your pocket.
ALT Orange background with white 'BOOST MOBILE CARE' logo. Yellow and white text reads 'SAVE YOUR DATA', followed by white text 'Cut background data use.'
ALT A smiling man with a beanie and a \"boost mobile\"@1 hoodie looks at his phone outside with buildings and trees in the background.
Stretch your data:
➜ Enable Data Saver mode
➜ Turn off Background App Refresh
➜ Limit streaming to Wi-Fi
#BoostMobileCare #BoostMobile
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☑ Troubleshoot & Track Data:
→ spr.ly/6010BG3u86
Learn how to track usage and manage high-speed data settings.
Comparing phone carriers in 2026? Evaluating BYOD options alongside device promos helps clarify your total monthly costs.
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ALT Two hands, both with yellow nail polish, on an orange gradient background. The right hand holds a smartphone with the word 'SWITCH' in orange puffy letters on its screen, presenting it to the open left hand.
Check whether monthly plan rates remain fixed or increase after promotional credits expire.
☑ 2026 Carrier Switching Guide:
→ spr.ly/6013BG3P4x
#BoostMobileCare #BoostMobile
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Need help setting up features or fixing network issues on your phone?
The Boost Mobile Troubleshooting Hub offers guided walkthroughs to optimize your device and resolve connections.
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What you can set up and troubleshoot:
☑ Device Support → Phone setup & feature guides
☑ Feature Setup → Voicemail, Wi-Fi calling & updates
☑ Network Support → Fixes for calls, texts & data
#BoostMobileCare #BoostMobile
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☑ Boost Mobile Troubleshooting Hub:
→ spr.ly/6019B1LoYl
Access step-by-step device guides, feature setup walkthroughs, and network troubleshooting.
SILENCE UNKNOWN CALLERS 📱
Automatically filter out spam and callers not saved in your contacts:
📱 iPhone:
1. Settings → Apps → Phone
2. Tap Silence Unknown Callers → Turn on Silence
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🤖 Android:
1. Open Phone app
2. Tap 3 dots (top right) → Settings
3. Tap Caller ID & Spam → Turn on Filter Spam Calls
#BoostMobileCare #BoostMobile
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☑ Apple Support:
→ spr.ly/6010B1ADwe
Guide to silence unknown callers on iPhone.
☑ Google Support:
→ spr.ly/6012B1ADwg
Instructions to filter spam calls on Android.