Most organizations try to win back cancelled subscriptions with discounts, and while this may work in the short-term, it quickly eats into their margins and removes any benefit.

Happy Thanksgiving to everyone celebrating in Canada. Today is a good day to say thank you to the people who make Blue Ocean what it is. Our team brings patience, skill, and real care to every conversation, and our clients and their customers feel it.🍁 #Thanksgiving

Setting up a retention strategy should include red flags like frequent calls about the same issue, functionality that your product doesn’t have yet, or when your support team notices a high level of frustration.

What if every call you answered actually helped someone? We're hiring Temporary Customer Service Representatives to support GreenShield members. - $20/hour, full-time, with a potential stay bonus - Work from home or in our Halifax office Apply here: hubs.la/Q04zDqfH0

What if every call you answered actually helped someone? We're hiring Customer Service Representatives to support GreenShield members. - $20/hour, full-time - Work from home or in our Halifax office - Virtual training Apply: hubs.la/Q04zwz4c0 #NowHiring #WorkFromHome

We are pleased to announce that Julie Briggs, CPA, has been appointed President of Blue Ocean Contact Centers. Please join us in congratulating Julie on this well-deserved appointment and thanking Andrew for his many years of leadership and contribution to Blue Ocean's success.

It’s CX Day and Customer Service Week! To our support pros and everyone in the profession showing up for customers every day, thank you.

Subscription-driven businesses depend on retention, and support calls are a critical component of any successful retention strategy. The content and outcome of each conversation can be the difference between someone renewing or moving on to a competitor.   #CustomerExperience

Happy Labour Day! Behind every positive customer experience is a person who made it that way. Thank you to our team. Enjoy the day. #LabourDay

Having a deep, knowledgeable relationship with a client is key for good CX. Providers who churn through staff can’t offer this depth, as turnover erodes the knowledge base and quality of service.

We support our agents so they can support your customers and empower them to go further to improve our CX strategy.  Our agents understand and care about customer needs, and the customers feel this in each interaction.

Slow response times are one of the surest ways to lose customers. We know because many of our clients bring us on to reduce customer churn. Thoughtful, prompt responses are the best way to create positive customer interactions.

The foundation you lay ahead of time is the difference between a guest booking with you once and a guest coming back every year. A skilled CX partner like Blue Ocean can help you model out the scenarios that matter most and ensure that you’re ready for peak demand.

AI tools versus humans should not be a zero-sum game. When we work with a client, we design a system that creates optimal outcomes, whether this means the speed of AI or the empathy of human interaction.

Signing a contract should be the beginning of a collaboration that deepens over time, not the high point. A good partner will grow with you and work to optimize your customer interactions.

Behind every great customer experience is a real person who cares. Here’s to the people who make every interaction count. 💙 #HappyNewYear

Generic RFPs welcome generic answers. Don’t settle. Use our template. Get meaningful responses. hubs.la/Q03T3CqV0

Your customers expect more than “Hello, how can I help?” — they expect magic. At Blue Ocean we deliver it: strategic contact-center solutions that protect your brand and make your competitors wish they’d started outsourcing sooner. hubs.la/Q03T3KgT0

Your customers expect more than “Hello, how can I help?” — they expect magic. At Blue Ocean we deliver it: strategic contact-center solutions that protect your brand and make your competitors wish they’d started outsourcing sooner. hubs.la/Q03T3KgT0

Think engagement’s just an HR buzzword? Guess again. It’s your secret weapon for happier agents and glowing CX. hubs.la/Q03T3Drd0