A woman paid for Amazon Prime for 5 years before she realized she was using it wrong. She'd ordered hundreds of packages. Watched a few shows on Prime Video. Never once looked past the "Buy Now" button. Her cousin — who worked Amazon customer service for 3 years — was staying over for the holidays and watched her order a phone charger at full price. She finally said: "Wait — can I see your account for a second? You're missing 9 things that come with the Prime you're already paying for. Amazon doesn't advertise most of these. They'd rather you not use them." She changed 9 things in 10 minutes. She saved $340 that month. Got a package a day early. Found $1,200 worth of stuff she already owned buried in a benefit she'd never opened. Here's everything her cousin showed her: