@Bankwest

While this is Bankwest's official X account, you won't find us here. You can message us directly in the Bankwest App or DM us on Facebook.

 Australia
bankwest.com.au
Joined November 2008
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RESOLVED, 5pm AWST, 1/11/24 : Online banking and the app are now operating as normal, but we'll continue to monitor for any issues. If you experienced a delay making, or receiving, a payment (or transfer) over this time and require assistance, please send us a DM.
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Heads up ⚠️ We're aware some customers are experiencing issues with online banking and in app. We have identified the issue and working to resolve as soon as possible. Check back here for updates. If you require assistance, please send us a DM. Thanks for your understanding.
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RESOLVED: Online banking and the app are now operating as normal, but we'll continue to monitor for any issues. If you require assistance, please send us a DM.
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Heads up. ⚠️ We're aware some customers are experiencing issues with online banking and in app. We're investigating this as a priority and will keep you updated. Check back here for updates. If you require assistance, please send us a DM. Thanks for your understanding.
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Resolved 2:44pm: The issue impacting in-bound phone calls to our Customer Engagement Centre has now been resolved. We apologise for any inconvenience this may have caused.
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We’re currently experiencing an unexpected outage with in-bound phone calls and you may be experiencing delays. We're working hard to resolve this as fast as we can. In the meantime, you can contact us via DM here or message us in the Bankwest App.
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We’ve seen your questions about our plans to become a digital bank. Visit our FAQs for info on cash withdrawals, support for the elderly/vulnerable, staff concerns & more: bankwest.com.au/branchfaqs We're here to help. Post below, drop us a DM or message us in the Bankwest App.
Orange tile with the words " Questions about banking digitally."

ALT Orange tile with the words " Questions about banking digitally."

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We’ve been evolving for 129 years to meet the changing needs of our customers and, today, we’ve announced our future vision as a national digital bank, alongside the decision to close our branch network. Read the full announcement on our website: bankwest.com.au/branchinfo
An orange tile with the words "We're going digital."

ALT An orange tile with the words "We're going digital."

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We’re currently having some trouble with online banking and mobile banking app. We’re on the tools and will let you know when we have an update. In the meantime you contact us on 13 17 19, but please be aware there may be some delays. We're sorry for any inconvenience caused.
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UPDATE 4:06PM: Services to online banking and the mobile banking app have now been restored. We apologise for the inconvenience this has caused today and thank you for your patience.
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. This #ScamsWeek2023 learn how you can stay safe by visiting our Security Centre: bit.ly/bankwest-security-cen…
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We're here to support customers impacted by the recent bushfires in the Perth Metro area. Special arrangements are available to customers and our Financial Assist team is ready to help promptly with any financial concerns and enquiries. Find out more: bit.ly/BWEmergencyAssistance
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We’re making changes to the interest rates on some of our home loan and savings products in response to the RBA’s latest change to the cash rate, announced on 7 November 2023. Our Standard Variable Rate (SVR) for new and existing home loans will increase by 0.25% p.a.
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and Smart eSaver Variable Smart rate for balances up to $500,000 (new rate 2.45%). All home loan, savings, and deposit rate changes are effective 17 November 2023. We understand that once these changes take effect you might need some support in managing your money.
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Tools that can help - Support for homeowners: bit.ly/BW-support-hub - Estimate your repayments: bit.ly/BW-calculator - Book a home loan health check: bit.ly/BW-home-loan-check - Review your budget: bit.ly/BW-budget-planner - More information: bit.ly/bankwest-rate-update
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We wanted to let you know there is currently a nationwide telecommunications outage affecting some of our services, including calls to our Customer Engagement Centre.
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We are working closely with our partners to resolve this issue as a priority and will provide updates as they become available. We apologise for any inconvenience caused by this service disruption.
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Update: 11.00am AWST We are aware Optus services affected by its telecommunications outage are being progressively restored.
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