Download our latest white paper here: shorturl.at/eyEK7, call us on 0330 159 2016 to discuss your requirements.

Congratulations Bethany, our very own 'Unsung Hero' and the first winner of the Brit Awards. Enjoy your prize and a big thank you from everyone at BDM for the hard work you put in each and every day! Thanks to everyone who participated and helped make these awards a success!

Interested in saving 40% on your customer contact costs? For more information, click the link below or get in touch on 01444 229 223, and start saving today. bit.ly/3gzfdGk #contactcentre #callcentreoutsourcing #outsource #customerservice #customercare #customercontact

How do you refine and define your operating hours to meet the ever-changing needs of your customers? We discuss in this weeks article. The result will surprise you. bit.ly/3AOqytN #customerexperience #customerservice #outsourcing #businessasusual #callcenter

Overcome staffing issues by outsourcing to BDM Talk. To find out more, call our friendly expert James Grant on 0330 159 2626. Customer contact with BDM Talk is limitless... innovative...scalable... cost-effective. #outsourcing #businessasusual #callcenter #contactcenter

Exchanging names is one of the most basic ways of forming a relationship & helps create a sense of familiarity, but how does this translate to conversations we have on the phone? bit.ly/3jJqFjA #contactcentre #callcentresolutions #customercare #contactcentreasaservice

A forgotten aspect of a customers' contact centre experience falls by the wayside: the music or messages they hear while on hold. We evaluate the Dos and Don'ts of on-hold music or messaging. bit.ly/3jKjVCb #music #customerexperience #contactcenter #dosanddonts

WhatsApp is making waves in the contact centre community as organisations see the critical role it plays in delivering a modern, agile, and efficient customer experience. bit.ly/3ycAcpt #whatsapp #contactcentres #customerexperience #community #agile #customerservice

Have you read our latest article? I sat down with our Managing Director, Sharon Powell, to ask about her inspirations, aspirations, the future of customer contact and what success for BDM means to her. bit.ly/3rsvl0G #success #leadership #management #contactcenter

How long is too long? Well, that depends on the situation. Check out our latest article exploring how you can save time and money by reducing your Average Handling Time. bit.ly/3ehFYy9 #customerservice #customerexperience #management #leadership #contactcenters

Boasting unparalleled experience, our contact centre agents act as a natural extension to your business. By outsourcing to BDM Talk we can save you money and time. #business #management #smallbusiness #outsourcing #customerservice #contactcenter #timemanagement #moneymanagement

Good luck to Harry Kane and the team tonight! No matter where you're watching, you'll watch history being made. #itscominghome #englandfootball #englandvdenmark #football #EURO2020

It’s true that outsourcing can save money, but that’s not the only reason to do it! Check out our latest article to see what outsourcing can do for your business. bit.ly/2Tuoyao #outsourcingsolutions #outsourcing #customerservice #customercontact #contactcenter

Outsourcing your customer contact with BDM Talk is limitless... innovative... scalable... cost-effective. Want to know more? Check out our website or download the brochure. bdm-talk.co.uk/contact/ #customercontact #customerservice #outsourcing #contactcenter #callcenter

In a call centre environment, where the quality of a call hinges on the speaking and listening skills of the agent, voice and accent have an incredibly important role to play. Tell us your favourite regional accent! bit.ly/2Uuh2w1 #marketing #accents #contactcentre

November 1999, was the last time England played Scotland, with the Scots taking the victory. Who's your money on in tonight's game, and where will you be watching? #football #sports #euro2020 #englandfootball #scotland #wembleystadium

In our latest article, we explore what an engaged call centre agent looks like, and how you can improve staff engagement with a few simple changes. How do you keep staff engaged in your business? bdm-talk.co.uk/why-call-cent… #employeeengagement #business #work #productivity #success

With all the talk of hybrid working lately, we're keen to find out what the consensus is on returning to the office. So... #business #work #innovation #digitaltransformation #collaboration #futureofwork #hybridworkplace #homeoffice

It is difficult to predict what the next mainstream channel of communicating with customers will be. The article below makes one thing certain, omnichannel is here to stay. Do you see yourself utilising messaging? bit.ly/3iugyjw #customerexperience #futureofwork