
ALT But when developers put AI in consumer products, people expect it to behave like software, which means that it needs to work deterministically. If your AI travel agent books vacations to the correct destination only 90% of the time, it won’t be successful. As we’ve written before, reliability limitations partly explain the failures of recent AI-based gadgets. AI developers have been slow to recognize this because as experts, we are used to conceptualizing AI as fundamentally different from traditional software. For example, the two of us are heavy users of chatbots and agents in our everyday work, and it has become almost automatic for us to work around the hallucinations and unreliability of these tools. A year ago, AI developers hoped or assumed that non-expert users would learn to adapt to AI, but it has gradually become clear that companies will have to adapt AI to user expectations instead, and make AI behave like traditional software.




















