Passionate employees don't leave a company, they leave the leadership! Never forget, priorities are things we need to do. If you never actually do it, no matter what you tell your team, it's not a priority to you. Until it's on your calendar all it will ever be is an intention.

Unless they moved out of your area or passed away, the majority of your cancels savable! Any business losing 10% of their inventory to theft invests in security to stop the hemorrhage. What do security companies losing 10% of their customers invest in? attritionbusters.com

Online or onsite education for your entire team is long over due! It's time to resolve your toughest cancellation and sales challenges and It's time to Stir The Pot With Your Entire Team! Save more cancels you should have saved and make more sales you could have made!

Reaching out to customers during this crisis, is one of the best ways to be significant in their mind. Let them know why they need you now more than ever and why you are so grateful for their trust! If you don't, someone else will. Be proactive NOT reactive - Procrastinate later!

Attrition Busters Pro tip: Happy customers buy from you while delighted customers sell for you! It is during times like these you can make your biggest impact to stand apart from the rest! If you're not getting multiple referrals right now, you are blending in. 818-280-9849

Especially during this horrible pandemic, security dealers are leaving from $5 to $25 of RMR on the table after nearly every service call, telephone call and sales call. No one will ever buy it from you if nobody tells them you offer it! Which ones are you leaving on the table?

You are not alone! We're all facing tough challenges in these unprecedented times. Always run toward challenges! Let the others run away from them! identify your top three toughest business challenges and work together to find solutions. Need some help? attritionbusters.com

Nobody can always monitor their own alarm system! Especially after the Covid crises is over! A thousand scenarios could prevent you from accessing your phone in an emergency. Just 2 minutes could mean the difference between saving lives of family or pets in the event of a fire.

Finesse! The skill to come from a position of power while being perceived as fair & reasonable when saving customers, collecting past dues, explaining, why your contract auto-renews. Anyone losing 10% of their clients to avoidable attrition need Attrition Busters training now!

It happened to me AGAIN today. Three blind telephone transfers! Learn to treat your customers respectfully! Transferring customers without giving the next person any info infuriates them because they have to repeat their need all over again and again and AGAIN! Cancel my service!

Staying essential during this crises is using every creative tool at your disposal to reassure customers and to be there for them in terms of any financial, service or security issues they may experience right now! After this is all over, they will remember who stood with them!

Six basic customer needs. Perhaps more now than ever before? 1. Friendliness 2. Understanding & empathy 3. Fairness 4. Some Degree of Control 5. Options & alternatives 6. Accurate Information

With employees spread all over the place during this crises, there are dozens of creative things to consider to amplify enthusiasm. Attrition Busters is here if you need a little help. Feel free to email or call me no charge!

#StayAtHome Be like this piggy!

There are times when all we can do is let it rain. Even when it makes things appear blurry, the sun always comes out again makes everything clean. Today is no exception!

"When every employee in an organization is taught to name core benchmarks that make your company and your team a much better choice, low-price becomes much less important because cheap rarely ever competes with value!" ~Bob Harris

"Our needs have changed, and we want to switch to a provider who includes much more for fraction of what we pay you. Please cancel our service!" How effectively do your employees save cancellations? Ready to help them? Who ya gonna call? 818-280-9849 attritionbusters.com

"There will always be people who cut their own grass and service their own swimming pools. When it comes to DIY and MIY security, This will absolutely NOT apply to the majority of security consumers and may even help to increase market share for the professionals!" ~ Bob Harris