𝟭.𝟴𝗞 Following 𝟯.𝟵𝗠 Followers
UK
Joined November 2025
- Tweets21
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Hey, we're really sorry for the frustration this situation has caused. Please follow back our page so we can assist you directly. Once done, kindly share your full name, email and WhatsApp number and we'll look into this for you right away.
@PetsatHome Hi. We got chicken in our dog advent calendar instead of beef sticks that were advertised. Is this a known mistake or just us? Very disappointed puppy, he loves his beef sticks. Thanks.
Hey, we're really sorry for the frustration this situation has caused. Please follow back our page so we can assist you directly. Once done, kindly share your full name, email and WhatsApp number and we'll look into this for you right away.
@PetsatHome this is how my parcel finally arrived from #Evri damp, destroyed and about 3 weeks late!
Hello there, thank you very much for getting in touch with us. Please feel free to send us a direct message for further assistance.
-Sindy
Hey, we're really sorry for the frustration this situation has caused. Please follow back our page so we can assist you directly. Once done, kindly share your full name, email and WhatsApp number and we'll look into this for you right away.
@PetsatHome Will there be any more Wainwright's Insects with superfoods dog biscuits in stock at the Ashton under Lyne store
Hey, we're really sorry for the frustration this situation has caused. Please follow back our page so we can assist you directly. Once done, kindly share your full name, email and WhatsApp number and we'll look into this for you right away.
@PetsatHome Romford branch - staff member Harry. Seriously needs training with customer relation skills. Extremely rude, abusive and outright disrespectful. Please re-train this employee as I have taken my custom elsewhere.
Hey, we're really sorry for the frustration this situation has caused. Please follow back our page so we can assist you directly. Once done, kindly share your full name, email and WhatsApp number and we'll look into this for you right away.
I'm sorry to know the issue however to cater to your concerns in the most efficient way possible, we humbly ask you to hit us a private message.
Best regards,
- Shaquille E.
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I'm sorry to know the issue however to cater to your concerns in the most efficient way possible, we humbly ask you to hit us a private message.
Best regards,
- Shaquille E.
I'm sorry to know the issue however to cater to your concerns in the most efficient way possible, we humbly ask you to hit us a private message.
Best regards,
- Shaquille E.
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@PetsatHome We ordered two bags of Cat Litter from you. One bag arrived via @Evri in a broken box, left on the doorstep. Tracking No. reveals that the missing bag is en route back to you.
We have been charged for a full delivery. When will we receive the other bag?
I'm sorry to know the issue however to cater to your concerns in the most efficient way possible, we humbly ask you to hit us a private message.
Best regards,
- Shaquille E.
Same!! Still waiting for a delivery that was due on Friday for our kitten who we’ve just adopted 😫 Had to go buy supplies elsewhere because #Evri are the ACTUAL worst!! @PetsatHome I’ve already sent a message through your website but please stop using Evri!! 😡
Hello there, thank you very much for getting in touch with us. Please feel free to send us a direct message for further assistance.
-Sindy
we're really sorry for the frustration this situation has caused. Please follow back our page so we can assist you directly. Once done, kindly share your full name, email and WhatsApp number and we'll look into this for you right away.
@PetsatHome had problems twice with click & collect to my local store. Orders of £100 + Shows in stock, but then takes days to arrive. Who can I speak to about this?
Hello there, thank you very much for getting in touch with us. Please feel free to send us a direct message for further assistance.
-Sindy
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Hello there, thank you very much for getting in touch with us. Please feel free to send us a direct message for further assistance.
-Sindy
@PetsatHome Hi guys, fairly urgent request as I mistakenly put an order in online to an old address (next day delivery). I thought I had realised on time so re-did the order to my current address, but both have gone through. I’ll DM you the order number to be cancelled, thanks!
Hello there, thank you very much for getting in touch with us. Please feel free to send us a direct message for further assistance.
-Sindy
@PetsatHome … Don’t offer dog grooming if in fact you’ve not got any groomers. Don’t waste my time. No wonder your business is doing so badly.
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details, and I’ll be glad to look into this, reach out, and assist. ^Mark
@PetsatHome Hi, placed a sizable order which has arrived in 3 boxes but I'm missing 3 items.
Can you please get in contact to arrange sending of the missing items please?
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details, and I’ll be glad to look into this, reach out, and assist. ^Mark
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Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details, and I’ll be glad to look into this, reach out, and assist. ^Mark
@PetsatHome please advise who I contact regarding a complaint about an on line delivery , items missing and items damaged !
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details, and I’ll be glad to look into this, reach out, and assist. ^Mark
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