You don't have a business if: • You don't have SOPs • You are the only manager • You still do all the selling • You don't have a P&L • You can't go 2 weeks not reading emails You have a job. Fix all of this, and THEN you will have a business.

Most small business owners understand the importance of 5-star reviews. But there are 3 more simple areas of business you CANNOT afford to overlook: • After-hours support • Fast lead response times • Option to book appointments online Here’s why (and how you can fix it): Some shocking stats from Zippia: • 40% of appts are booked after biz hours • 1/3 of people prefer phone booking, but 2/3 prefer booking appointments online • Biz's increase revenue by 27% on average when offering online booking. Data is also clear on lead response time: • A 1 minute response time can lead to 391% more conversions • 82% of consumers *expect* a response within 10 minutes • The average response time is 47 HOURS • And a whopping 27% of leads fall through the cracks altogether, never receiving a response Most small business owners I talk to want more leads. How I recommend they do it: Actually capture the ones you have now. This is why I bought Approachment. Approachment gives you: • 24/7 Coverage • CRM Routing • Appointment Setting Their engineers set everything up for you, integrating your lead gen channels into their operator software. AI is the buzz this year… But there’s still magic to a human touch in customer service. Approachment doesn’t use chatbots. Real humans only. If you’ve dropped $ on marketing but not on lead capture, your biz is missing out. Approachment is open to new customers today. Check out their site here (book a call if you'd like) ↓ approachment.com/