Working in energy policy at @CAenergypolicy. Mainly interested in energy, sustainability & tomfoolery. All opinions are my own (or my cats)
London, UK
Joined October 2018
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today is my last day at the amazing @CAenergypolicy before I defect to water 🚰and join Defra next week.
My non-work related twitter is @ARBrett if you want to follow my ramblings.
Alice Brett retweeted
As the clocks are about to change and the weather is getting colder, we're thinking about the risks facing energy consumers this winter. More than ever people are struggling due to debt, lower incomes, and higher energy costs. A cold winter could tip many people over the edge 👇
Alice Brett retweeted
🙌🙌👏👏 nice recognition in @PrivateEyeNews of the hard, complicated and techy work @StewHorne_CA and team do to get value for money for energy consumers 👌
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Asking for help is hard. You need to be in a good place mentally, build up the courage etc. Consumers who need support have a horrifically complex journey currently, having to ask each service individually. (1/2 👇)
@CAenergypolicy 's @edrees123 has put out a new report looking into what could be a better journey and calls for a joined up approach (2/2) citizensadvice.org.uk/about-…
This! 👇@CA_Dhara explains why @CAenergypolicy is calling for a Net Zero Home Guarantee (which you can read here: citizensadvice.org.uk/about-….)
utilityweek.co.uk/inform-pro…
With the news about Hitachi pulling out of Wylfa, and the low popularity for nuclear energy from the Climate Assembly... I hope we don't end up with a modern-day equivalent of Zwentendorf
Alice Brett retweeted
It has been a challenging time for energy suppliers with a range of COVID impacts, but our latest quarterly survey (covered in @UtilityWeek) shows complaint outcomes still heading in the wrong direction - utilityweek.co.uk/37-of-ener…
My experiences of Green Home Grant so far. 2 main things I can go for under primary funding - floor insulation (est cost £5k, est savings £25 a year... 🤑no ta). Cavity wall insulation (est cost £1k, est savings £75-£150 a year)... (1/4)
My EPC is currently D. There seems to be very little as a leaseholder I can do to improve the efficiency of my property - even when you're willing to pay (although, not £5k for £25 a yr savings...). (3/4)
Ohh! This game is great, highly recommend not only kickstarting the world edition when it comes out, but also getting the original wearepossible.org/carbon-cit…
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Alice Brett retweeted
We analysed the problems people report on twitter about public charging - here's what we need to fix to drive up confidence: wearecitizensadvice.org.uk/d…
Alice Brett retweeted
"The energy market is undergoing a profound transformation, which means that we can’t keep doing what we’ve always done."
Our Head of Energy Policy, Gillian Cooper, shares her thoughts on the future of energy advice ⬇️wearecitizensadvice.org.uk/t…
There is something ironic about producing a brief slide for a presentation about our recent customer service report citizensadvice.org.uk/about-… whilst at the same time arguing with my own energy supplier that they are not addressing my issue with them😡
Alice Brett retweeted
2 years ago we decided to improve the way we coordinate our advocacy work and think beyond one workplan cycle of a year. Our programme on how people experience the future energy market is now coming to an end & I've blogged about the journey >>> wearecitizensadvice.org.uk/h…
There are a lot of changes going on in the energy industry at the moment, not only recovery from Covid-19, increased consumer debt, but also trade sales, digital transformations etc. It's important that any changes in service don't negatively impact customers (thread 👇 1/5 )
We also identified 4 areas for action based on opportunities to improve
- Encouraging engagement,
- Providing high quality personal service,
- Helping customers reach net zero, and
- Tackling the loyalty penalty.
(4/5)
We have also written a blog from the report findings, looking more specifically into maintaining services and channels of communication through these transformations and recovery from Covid (5/5) wearecitizensadvice.org.uk/r…