NTSA, this requires serious reflection. I have just watched Citizen TV News report the tragic death of a passenger, Mureithi, who was allegedly pushed from a moving Super Metro bus by a tout. His head struck the road and he died on the spot. What makes this particularly disturbing is that it is not an isolated incident. Last year, Citizen TV also reported a passenger, Gilbert, who was pushed from a Super Metro bus over a mere KSh 50 fare dispute and survived with injuries. In that case, the driver was arrested and a few penalties followed, yet operations continued. Today, we are seeing the same pattern: arrest the driver and tout, then move on as though the system itself bears no responsibility. This raises a deeper question: at what point does repeated harm trigger institutional accountability at supermetro rather than individual punishment alone? In a functional transport system, recurring incidents of this magnitude would prompt suspension of routes by Super metro, heavy corporate fines, mandatory safety reforms, and strict oversight. When behavior repeats, it usually means the consequences are not strong enough to deter it. NTSA, what concrete measures are being taken to ensure passengers are not exposed to such risks again? Public transport exists to move people safely, not to endanger their lives.