Croft Communications (Prev. Active Voice & Data)

Call Management reporting can really help your business with improvements in CX quality. Do you know how many calls you are getting, how they are being handled or who is handling them? Horizon offers some key measurements through its reporting section.  oal.lu/qRR8J

Do you know how many Business calls you are getting, how they are being handled or by who? Horizon reporting offers key measurements. There is a growing need for in-depth call management reporting & wallboard integration to gain a real-time understanding  oal.lu/fnUdm

With the Switch Off looming why not move to a cloud-based customer engagement platform that simplifies and enhances your customer communications? Horizon Contact is an easy to use, self-service feature set perfect for your business and at a great price. oal.lu/UDocW

Does your company have a need for more in-depth call management reporting to gain a real-time understanding of calls? If you use Horizon Phone system you can get a data feed which will let you export the statistics you need to help manage your business.  oal.lu/uc1Nf

If your business has a contact team (where ever they work from) it's important to be be able to have realtime reporting. Horizon Contact is built with customer satisfaction and agent productivity in mind with many tools that can be viewed on any device.  oal.lu/wDwYm

What if your customer didn't have to wait in a call queue? Welcome to the Horizon Contact call slots feature. Call slots allow you to give your customers the option to get a call at a specific time and day, so they don’t have to wait around, Find out more  oal.lu/3KX00

Millions of users are collaborating on MS Teams every day without full telephony capability. With Horizon for Microsoft Teams you can now enable Teams for outbound & international calls, relying on your Horizon system to support complex voice requirements  oal.lu/uP8Oz

Last step in our plan to reconnect your workforce! Once you've found the right comms solution for your business, implementation is the final step. Engage with us now so that we can get to know your businees and offer our knowledge and support.  oal.lu/2qVpn

Remote workers still face incredible challenges and frustration when they don’t have the right tools to keep them aligned with the rest of the organisation. How are these challenges overcome? What can be implemented & how do you choose the right one?  oal.lu/ftk5F

Driving exceptional customer experience is imperative. Horizon Contact offers a rich customer contact experience for voice, email & webchat interaction. It allows users to work from anywhere on any device, with only the need to access a supported browser  oal.lu/oIszJ

What is SIP trunking? SIP trunking allows businesses to have around the world communication using computers and mobile devices at a lower cost to traditional phone lines. oal.lu/mcGDQ

Step 3 to reconnecting your workforce is about wellbeing. Employee performance is key to success & research shows that investing in staff wellbeing sees a positive impact on business outcomes. With higher customer satisfaction & less staff turnover.  oal.lu/1w4xJ

Communication with clients is key in Financial Services. How can you improve your system? Record calls in line with regulatory reqs - Handle sudden increase in calls & prioritise VIPs - Be available to clients at all times & send updates on new services?  oal.lu/QnKZc

No 2 of our 5 step plan to reconnect your workforce. Technology has a critical role, you might want to consider supporting employees to use all available technology, and using them in a way that supports health and wellbeing. Click the link for more  oal.lu/T7B6S

Here is No1 of a 5 step plan to reconnect your workforce. Understanding your workforce is a good place to start. Where are your workforced based? How do they communicate internally? What tools are they using? Is your current strategy or toolkit scalable?  oal.lu/nIFYP

Quiz time! Do you know in which decade the first cloud-based call took place? Got an answer? If you guessed the 1970s, you are correct! VoIP has technically been around for FIVE decades. With the upcoming PSTN Switch Off it might be a good time to move  oal.lu/Ou3eS

Join us as we explore our 5 step guide to reconnecting your workforce - This 5 step plan aims to give you a good start when ensuring you have the right technology and communication strategies in place to ensure the success of your people and your business  oal.lu/EdjEI

Are you struggling with increasingly high call volumes and are unable to process them in an orderly, professional manner. A move to a cloud based system offers so many benefits. As well as beating the PSTN switch off, Horizon offers great features:Call us  oal.lu/n8e1k

You know the Switch Off is happening but did you know there are great benefits for replacing your landline now. VoIP is a better alternative to traditional landlines and will be the industry standard for years to come. Better for you and your customers. oal.lu/B21kX

SIP and VoIP what are the differences? SIP is a protocol that is used to initiate, modify, and terminate comms sessions, while VoIP is a technology that enables voice & multimedia comms over the internet. What are the pros and cons? Call us now or read on oal.lu/3IWIK