👏 Capacity26 London 👏 This year's conference was superb. We had an excellent day of conversations, insights and discussions about the future of ops. Huge thanks to all of our speakers and guests – you made #Capacity26 the best one yet. Until 2027...

Customer service in banking is set in operations, not just technology or training. Read more about how @TD_Canada, @AskAIB and @BendigoBank made it faster, fairer and consistent on our blog now: bit.ly/4jTzO9R

🔥 Capacity26 Toronto 🔥 A huge thanks to the Globe and Mail Centre for hosting us, for an excellent day of conversations, insights and discussions about the future of ops. Huge thanks to our speakers, customers and partners – you made #Capacity26 the best one yet. Until 2027...

#Capacity26 London 📅 Session: The Truth about Agents 🕒 8th October, 10:45 – 11:15PM HFS Research's Mike Hobday takes the stage to discuss agentic AI. The promises are bold - better workflows, reduced headcount. But, what is the reality? Register now: eu1.hubs.ly/H0yzqKh0

An AI business case promises hours back. A year later, two questions decide whether it worked: “Did cost per case fall?” and “Where did the released capacity go?” Answering either requires a measurement most AI programs never took. Read more: eu1.hubs.ly/H0yy90d0

If you're wondering what our #Capacity26 conferences are like, look no further... Hear about real challenges and honest conversations with those driving transformation and operational impact. 📍 Exhibition White City, London, 8 October Register today ➡️ eu1.hubs.ly/H0yq7Tk0

Our keynote speaker for London's #Capacity26 is Charlena Gaulin. As an SVP of Operations at CIBC, Charlena will share what it takes to scale AI transformation and automation at a regulated bank. 📍 Exhibition White City on 8 October 📋 Register today: eu1.hubs.ly/H0ym2870

A first look at what's coming to #Capacity26. Real challenges and honest conversations on agentic AI, AI cost governance, and what it takes to drive operational impact. 📍 Toronto, 24 September. Register today ➡️ eu1.hubs.ly/H0yd7m50

If you're visiting InvestOps Europe, stop by our booth – number 34 – to learn more about how ActiveOps is transforming operations as we know it. Find out more about the event here: bit.ly/4qQKN5u

Busy AI agents don't always create business value. Look beyond token usage and understand what every AI outcome really costs. Book a simulation with us today: eu1.hubs.ly/H0xJHKS0

We're pleased to announce our alliance with Solomon Edwards, with plans to help banks and financial services firms across the US capture more value from transformation and automation investments. bit.ly/4zNnaib

Balancing AI usage costs and value shouldn’t be guesswork.​ Understand what every AI outcome costs and make better operational decisions. eu1.hubs.ly/H0xJxbs0

A growing token bill isn't the problem. Not knowing whether you're getting value from it is. See how ActiveOps helps you connect AI costs to operational outcomes. eu1.hubs.ly/H0xJxKV0

Capacity26 Melbourne keynote announced! Krzysztof Dabrowski – COO at @mBankpl – joins us as our opening keynote. He will share what it takes to scale AI in a regulated bank, where accountability never moves, even when the work does.  📋 Register today: eu1.hubs.ly/H0xC7t30

AI usage can scale quickly. So can the costs. The challenge isn't seeing token consumption. It's knowing whether the spend delivered value. Discover how ActiveOps connects AI costs to operational outcomes. eu1.hubs.ly/H0xBty40

Sports doesn't have more data than business. It just knows how to manage it. Ops functions are the opposite: plenty of data; no clear way of working with it. Our paper highlights habits that ops can steal from sports to enhance their teams' performance. bit.ly/4pTzxVk

#Capacity26's closing keynotes come from three people who know what it means to operate in a place where there's no room for error: space.    Toronto: Astronaut @cmdr_hadfield London: Cosmonaut Helen Sharman Melbourne: Astronaut Eric Philips   Sign up now: eu1.hubs.ly/H0xj1jS0

Just under two months to go until #Capacity26 – have you registered yet? The annual conference for ops, transformation & technology leaders in Banking, Insurance, Healthcare and BPO. 📍 Toronto | London | Melbourne - September & October 2026 Register now eu1.hubs.ly/H0xdn470

🇬🇧 Charlena Gaulin, SVP of Operations across Commercial Banking, Wealth Management, and Capital Markets at CIBC, joins us to open #Capacity26 in London. She will share what it takes to scale AI transformation at a regulated bank. 📋 Register now: eu1.hubs.ly/H0x70xJ0

APRA's CPS 230’s transition deadline closed on 1 July 2026. If a regulator asked tomorrow, could your ops team show in real time what is running, what is at risk, and what happens next if it breaks? Read our blog now and use our 12-point self-assessment: eu1.hubs.ly/H0x4_Cg0