Check out the latest article in my newsletter: Customer Experience & Customer Success: What’s The Difference? linkedin.com/pulse/customer-… via @LinkedIn

Ironic that many types of glue are made of fossil fuels. #USOpen #Protest

Random #CustomerSuccess #Jobs Report Alert! 📢 🚨 Just a hodgepodge of open roles LinkedIn sent me that I thought I'd pass along to the #CSFam. It's a jungle out there, folks. Take care of yourself. And each other! 🤝 💪🏻 HubSpot, SVP of CS: https://…lnkd.in/g39q9Mxd

Welcome to JULY, #CSFam! Where'd June go?!? Anyhow, I hope you are all having an incredible summer '23 and can't wait to see folks at some upcoming events later in the summer and into the fall. That being said, we at SuccessCOACHING do have some incredib…lnkd.in/gknvHwzD

It's only once a product or service has delivered what it promises to the customer that actual value exists. Until then, the return on investment is nothing more than an idea for the buyer, and it's up to us, the #CSFam, to help bridge that gap. As an i…lnkd.in/gtrbjM4P

Help me out, #CSFam and share this, PLEASE. Although Matt and I have never met, we are extended family, and if you read his story you'll see why I'm pleading for help getting this word out. 📢 📣 Also, if you have the heart for it, check out the…lnkd.in/gxpgyF48

I just saw a YouTube TV commercial making some BIG promises. "It's more than cable for $600 less than cable!" I have to wonder – is it...really? 🤔 Know any basic cable subscribers paying that much annually? Will the majority of subscribers truly se…lnkd.in/dytkMU9f

Having the "right" job title isn't required to deliver outstanding Customer Success. Having the right mindset, however, is. If you know what to look for, you can spot highly effective #CSinTheWild instances and learn new ways to help customers achieve…lnkd.in/gnW-JKdx

So stoked to have my latest Podcast/Webinar appearance live! Huge THANKS to Max Pittman and WriteForMe for having me on their Business Ninjas Podcast. 🥷🏻 🎙 We discussed the background of #CustomerSuccess and how effective CS management leads to #Churn…lnkd.in/gcvJEDrN

Your promises must match your fine print. Plain and simple. When Hyundai Motor America entered the US market, its 100,000-mile/10-year warranty turned a lot of heads. It was a complete game changer and performed as an immediate differentiator from their…lnkd.in/gUqQxHzv

It’s starting to feel like we’re living in an old episode of Home Improvement, with the amount of tactical “tool talk” going around these days. I get the appeal (Wilson was a saint!), and tools are loads of fun when they work – but that only happens whe…lnkd.in/gqk-iBJ8

It’s starting to feel like we’re living in an old episode of Home Improvement, with the amount of tactical “tool talk” going around these days. I get the appeal (Wilson was a saint!), and tools are loads of fun when they work – but that only happens whe…lnkd.in/gUj_H9s8

Last week I was lucky enough to get to hang out with these #CS pros and welcome them to the #CSFam! Our latest batch of lean, mean, customer outcome delivering machines! 💪🏻 Smaller class sizes like this are awesome and allow so much back and forth amon…lnkd.in/dsfXWdSm

One final selfie to wrap up the trip! Always awesome to get to connect with customers IRL...especially after the past few years. Thanks for making the time, Laura Richardson and safe travels back home! #Community #CustomerSuccess #Pulse2023 #IPromiseThat…lnkd.in/gGmZcADv

On a final trip through Moscone, I got to see these 3 rockstars 1 last time! So good to see you all, and until next time: Keep the selfie game strong!! 🤳🏻 💪🏻 Jasmine Reynolds, CCSM 💎, Talibah Gordon CCSM II & Amber Monroe #Community #CustomerSucce…lnkd.in/gvk83bBZ

Another rad #CSInTheWild at #Pulse2023 connection with #CSFam member and CCSM Level 1 Grad, Jasmine Reynolds, CCSM 💎 This is what CS is all about. Our #community is growing, learning, and connecting like never before, and I couldn't be more inspired b…lnkd.in/gyjbU2sc

We've got another #CSFam LinkedIn > #CSInTheWild connection at #Pulse2023! Bhavika Kochhar is a graduate of the SuccessCOACHING training program, and this was our first time meeting in person after years of being connected on social. So cool! #communi…lnkd.in/ghdi2Vmf

Look up "Some Of The Greatest Customers of All Time" in the dictionary, and I bet you'd see a picture of the Red Hat crew smiling back at you. I can't say enough good things about this #CSInTheWild at #Pulse2023 all-star cast, and loved catching up #irl…lnkd.in/gN-nbvnm

📸 SPOTTED: 📸 An international edition of #CSInTheWild at #Pulse2023! Yair Bortinger is an all-around rad member of the #CSFam and 2022 winner of the "Best Use of Tech" at the EMEA CS Excellence Awards. We met a few years ago in Tel Aviv, and it was g…lnkd.in/gjnSh34Y

We're kicking off Day 2 at #Pulse2023, and I already have some major #CSFam shout-outs to share! First, let's give it up for Kristi Faltorusso, my co-host extraordinaire at last night's CS Excellence Americas Awards. I think we can all appreciate that s…lnkd.in/gaEpTzRA