The official support handle for @ACKOIndia! We're here to help you with any query you might have about ACKO & our car, bike, health or electronics policies.

Joined March 2022
Replying to @jayancm
Hi, we completely understand your concern about downloading the app to access your policy document. To ensure both security and convenience, your policy documents are currently available only through the ACKO app. (1/2)
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This helps keep your information safe while making it easy for you to access anytime. For further assistance, please share your contact number via DM so that I can connect with you. -Anvi (2/2) xitter.cf/messages/compose?recip…
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Replying to @harishkotian
Hi Harish, we completely understand your concern about downloading the app to access your policy document. To ensure both security and convenience, your policy documents are currently available only through the ACKO app. (1/2)
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This helps keep your information safe while making it easy for you to access anytime. For further assistance, please share your contact number via DM so that I can connect with you. -Anvi (2/2) xitter.cf/messages/compose?recip…
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Replying to @jithinjjohnson
Hi Jithin, we completely understand your concern about downloading the app to access your policy document. To ensure both security and convenience, your policy documents are currently available only through the ACKO app. (1/2)
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This helps keep your information safe while making it easy for you to access it anytime. -Ayan (2/2)
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Replying to @vinaykuma_r
Hi Vinay, we completely understand your concern about downloading the app to access your policy document. To ensure both security and convenience, your policy documents are currently available only through the ACKO app. (1/2)
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This helps keep your information safe while making it easy for you to access it anytime. -Ayan (2/2)
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Replying to @raku_ind @ACKOIndia
Hi Rajesh, we completely understand your concern about downloading the app to access your policy document. To ensure both security and convenience, your policy documents are currently available only through the ACKO app. (1/2)
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This helps keep your information safe while making it easy for you to access it anytime. -Ayan (2/2)
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Replying to @kailash_khanna7
Hi, I believe that my colleague has already connected with you and shared the assessment details via email. (1/2)
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As per the findings, the windshield damage could not be correlated with the reported accident under the current claim and will need to be evaluated under a separate claim. Please let me know if you need any further help. -Ruhi (2/2)
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Replying to @dakuwithchaku
Hi Shankar, I attempted to reach you multiple times; however, the calls went unanswered. Additionally, an email has been shared confirming that the application-related issue has been resolved from our end. (1/2)
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I'd also like to inform you that the consent and financial details are still pending to proceed further with the policy issuance process. Please feel free to reach out if you need any further assistance. -Ruhi (2/2)
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Replying to @SandeepShaw1204
Hi Sandeep, I’d like to inform you that, upon review of the submitted documents, the continuous employment duration was found to be less than 6 months (09-02-2026 to 07-05-2026). As per the policy terms, the Loss of Job benefit is applicable only if the minimum employment duration requirement is met. (1/2)
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Since the eligibility criteria have not been fulfilled, the claim could not be considered. Feel free to reach out if you need help with anything else. -Ayan (2/2)
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Replying to @Ajaaykumarpal
Hi Ajay, we understand your concern regarding downloading the app to access your policy document. Currently, for security and ease of access, policy documents are available through the ACKO app only. (1/2)
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This helps us ensure your information remains safe and easily retrievable. For further assistance, please share your contact number via DM so that I can assist you further. -Ruhi (2/2) i.ki.show/B6DA911929

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Replying to @tomarshailendr
Hi Shailendra, I'd like to inform you that the vehicle was received after being driven without coolant, and the necessary parts were replaced with your approval. Once normal operation was confirmed, the vehicle was delivered with a note on the job card indicating that the engine would remain under observation. (1/2)
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The following day, a coolant leakage concern was reported, and it was advised that the vehicle be towed back to the workshop for inspection. However, the vehicle was taken to the original equipment manufacturer (OEM) dealer instead. Feel free to reach out if you need any further assistance. -Ayan (2/2)
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Replying to @aksanoble
Hi Akshay, we completely understand your concern about downloading the app to access your policy document. To ensure both security and convenience, your policy documents are currently available only through the ACKO app. (1/2)
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This helps keep your information safe while making it easy for you to access anytime. -Ayan (2/2)
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Replying to @AmritpalS47717
Hi Amritpal, I understand that my colleague has connected and informed you that the handwritten bill amount mentioned in the prescription cannot be accepted. (1/2)
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We request that you kindly share a properly pre-numbered bill along with proof of payment for further review. I'll be here if you need help with anything else. -Ayan (2/2)
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Replying to @nirmalsri_25
Hi, we completely understand your concern about downloading the app to access your policy document. To ensure both security and convenience, your policy documents are currently available only through the ACKO app. (1/2)
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This helps keep your information safe while making it easy for you to access anytime. -Ayan (2/2)
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Replying to @RajGarg1490379
Hi Raj, I’d like to inform you that we do offer insurance for electronic items, which is exclusively available through Amazon. The plan is only valid for devices bought either in the same cart or on the same day of purchase of the device. (1/2)
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Please do let me know if you need any other support. -Ruhi (2/2)
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Replying to @PrakashGVasudev
Hi, I believe my colleague has already connected with you and shared the complete details of the claim assessment. While the hood was initially included in the approval based on preliminary survey findings, a follow-up inspection revealed that the approved repair/painting work was not carried out, and only the paint protection film was replaced. (1/2)
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Based on this, the hood-related charges could not be considered in the final settlement. The claim has therefore been processed for the admissible damage, which includes the front fender right-hand dent repair. If you need any other clarification or assistance, please feel free to reach out. -Ruhi (2/2)
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Replying to @Rahul185Rahul
Hi, based on the final survey report received from the IRDAI-appointed surveyor, no external damage to the vehicle was observed, while engine seizure was confirmed. (1/2)
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Since internal engine damage without an external accident or insured event is not covered under the policy terms and conditions. As a result, we are unable to honor the claim. If you need any other assistance, feel free to let me know. -Ruhi (2/2)
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Replying to @ATULBALONI85824
Hi Atul, I understand that my colleague has already connected with you and explained the initial work order. You were also informed that a separate claim would be required for the left-hand side doors; however, you chose not to proceed with it. (1/2)
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Regarding the oil leakage concern, the vehicle was inspected, and no external impact was found on the oil sump. Based on this assessment, the request to include the left-hand side panels along with the oil sump cannot be accommodated. Please feel free to reach out if you need any further clarification. -Ruhi (2/2)
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Replying to @KrMohit93
Hi Mohit, after a thorough review of your claim, I'd like to inform you that the final settlement can be determined only after an inspection by an independent IRDAI-licensed surveyor, in line with regulatory requirements. (1/2)
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As per our records, the earlier scheduled survey was declined from your end. Since this inspection is mandatory to proceed further, kindly share your availability so that I can rearrange the survey at the earliest. -Ruhi (2/2)
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Replying to @yogesh_d1
Hi Yogesh, we completely understand your concern about downloading the app to access your policy document. To ensure both security and convenience, your policy documents are currently available only through the ACKO app. (1/2)
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This helps keep your information safe while making it easy for you to access anytime. -Ruhi (2/2)
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Replying to @ppdhumal
Hi, we completely understand your concern about downloading the app to access your policy document. To ensure both security and convenience, your policy documents are currently available only through the ACKO app. (1/2)
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This helps keep your information safe while making it easy for you to access anytime. For further assistance, please share your contact number via DM so that I can connect with you. -Ruhi (2/2) i.ki.show/B6DA911929

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