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23andMeSupport

@23andMeSupport

23andMe Customer Care - We're here to help! Follow us on @23andMe for the latest updates and promotions.

Joined October 2016
  • Tweets12.5K
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  • Followers2.6K
@Crypto_Kaleb Hi Kaleb - You may refer to our Privacy Statement to, specifically our Privacy Highlights understand more about our data handling practices (23andme.com/about/privacy/). Hope this helps!
Legal - Privacy Statement - 23andMe

Legal - Privacy Statement - 23andMe

Our Privacy Statement is designed to help you better understand how we collect, use, store, process, and transfer your information when using our Services.

23andme.org
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@ElNightClerk We can't speculate on future updates. Customers will receive notice of any updates or changes made.
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@roach_ayan Hello! Send us a DM with your account email and we'll have someone look into this.
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@illuminotyou_ Hi Ryan - Contact our Customer Care Team for assistance here: 23and.me/23andMeCC

Contact 23andMe Customer Care

We're here to help! Chat with our virtual assistant, Gene, to get answers to your questions. If Gene can’t help, we will provide you with options to contact a live agent.Start Chat

support.23andme.org
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@MalaikahMilan Hello - We can't speculate about future updates. Existing customers will be notified of any updates made to their results.
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@MrJKThompson 23andMe cannot identify specific locations (cities, towns, or villages) or specific lineages (tribes or clans) that an individual may be descended from as this level of detail is difficult to distinguish based solely on DNA.
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@CloudSt45360263 Sorry to hear that! Send us a DM with your order email address and we'll have an agent follow up.
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@bluemango261 For specific information about the status of your sample, contact our Customer Care Team here: 23and.me/CCRequest
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Amazon is currently dealing with site-wide outages. You can still access our Prime Day deal by going to amzn.to/2uyEx6H and clicking on the View Offer button on the right.
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@JackNavar All of the reports we offer are based off your DNA. You can find a list of these reports on our website here: 23andme.com

DNA Genetic Testing For Health, Ancestry And More - 23andMe

23andMe offers DNA testing with the most comprehensive ancestry breakdown, personalized health insights and more.

23andme.org
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It's not uncommon to receive varying results between different companies, since they can use reference data from varying sources
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Customer Care will be able to assist you. Submit a request here: 23me.co/23andMeCC Hope that helps!
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Your Ancestry Composition results are the best place to look to see where your ancestors may have lived.
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The symbol "~" is called a tilde, which is used to mean "approximately."
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Yes, that's correct.
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You share ~25% DNA with an aunt. Visit isogg.org/wiki/Autosomal_DNA… for more info about the average percent DNA shared.
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Yes, you would share ~50% with a full sibling and ~25% with a half-sibling.
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Hi Mary - Yes, that's correct. You share approximately 25% of your DNA with a grandparent.
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Yes, our Customer Care Team is available Monday to Friday during business hours. We've responded to your other tweet!
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Sorry to hear that - our Customer Care Team would be happy to help. Submit a request here: 23me.co/23andMeCC
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