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I tuned into the inner igloo for the first time today at 2 AM Sydney time. The best moment wasn’t even planned. The free Vibes Set 4 box was meant for every Big Pudgy, plus the 245 penguins licensed for Set 4. Then @tropoFarmer , who built the claim, admitted on stage he’d read his brief differently: “I was told to give a free claim to licensed penguins. And I took that to mean any licensed penguin, including Bigs and Littles, and not specifically for set four.” That’s 738 penguins, not 245. Three times the number. Most teams would fix that quietly after the call. Patch the site, add some small print, done. @LucaNetz didn’t hesitate for a sec: “Let’s let it run, because this is what you guys get for supporting us and submitting penguins to Overpass and helping us grow the brand.” The host summed it up: “His mess up is your reward.” These are physical boxes. Bought, packed, shipped. Every one has a cost, and Luca said himself he has to “underwrite” them. He took that cost on the spot, in front of everyone. Now square that with the “Luca’s a scammer” crowd. A scammer looks for ways to give less. Luca found a reason to give more and took it. A scammer hides when things go wrong. Luca got on stage and said “candidly, we failed.” A scammer takes from holders. This team just handed every Big Pudgy and every licensed penguin a free box of the biggest set they’ve ever made. And he says there’s more coming: “I’d probably expect a lot more of this from us as time goes on.” If you’ve ever had a penguin licensed, claim it on the Huddle before Nov 6. Return to Penguins 🐧🐧🐧