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Welcome to the Official @Ubisoft Player Support account! We're here to help on Twitter from 7AM - 5PM UTC! 🎮
🔻Check out the articles below for FAQ’s🔻
🔒 ubi.li/AccountRecovery
🔗 ubi.li/AccountLinking
🔽 ubi.li/ReinstallConnect
📢 ubi.li/PlayerReportsInR6
⚡ ubi.li/ConnectivityTS
🌟 ubi.li/TwitchDrops
🎁 ubi.li/PrimeGaming
If you engage with us, Ubisoft collects information from your Twitter profile to provide the best social media support experience. Learn more about your rights: ubi.li/PrivacyPolicy
Agents, there is a maintenance starting for #TheDivision2 now:
xitter.cf/TheDivisionGame/status…
#TheDivision2 maintenance alert!
📅 Thursday, November 12
🕐 9:30 AM CET, 3:30 AM ET, 12:30 AM PT
⏳ Estimated downtime is 6 hours
🔸This maintenance will include:
- Migration of PC players to the Crossplay servers.
- General stability improvements.
- Fix for a matchmaking issue affecting the Climax Mission.
- Temporary damage adjustment to the Loaded for Bear Exotic Gloves to address excessive damage that was affecting server stability. We plan to revert this change in Season 4 once a permanent fix is ready.
🔸Additional update on matchmaking:
We've also deployed a fix for the matchmaking issue that prevented players from forming groups of more than two. You should now be able to form groups as normal.
Agents, a maintenance for #TheDivision2 has started:
xitter.cf/TheDivisionGame/status…
#TheDivision2 maintenance alert!
📅 Tuesday, November 10
🕐 9:30 AM CET, 3:30 AM ET, 12:30 AM PT
⏳ Estimated downtime is 5 hours.
This maintenance will focus on infrastructure updates in preparation for the upcoming Crossplay rollout.
Agents, the maintenance for #TheDivision2 has now concluded:
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6
3,646
The maintenance will take a bit longer:
xitter.cf/TheDivisionGame/status…
⚠️ Maintenance for #TheCrewMotorfest starts in 30 minutes ⌛
xitter.cf/TheCrewGame/status/211…
Agents, a maintenance for #TheDivision2 has been detected. Prepare for server downtime starting in 30 minutes:
xitter.cf/TheDivisionGame/status…
#TheDivision2 maintenance alert!
📅 Tuesday, November 3
🕐 9:00 AM CET, 3:00 AM ET, 12:00 AM PT
⏳ Estimated downtime is 6 hours
Check out the full patch notes ➡️ thedivision2.com/tu-y8s3-3-u…
The maintenance has been completed, and Central Park can now be explored:
xitter.cf/TheDivisionGame/status…
The maintenance has been completed!
We’re aware and working on the following issues:
🔸 Some PC players may experience FPS drops in the Base of Operations or Settlements. This issue does not affect gameplay performance in other areas, including the Echoes of Central Park DLC.
🔸 A visual issue may cause DLCs to appear as unowned in the in-game store. This affects Echoes of Central Park pre-orders on all platforms, as well as the New York Collection on Xbox for players who already owned one or more of the included DLCs.
🔸 PC players who pre-ordered the Echoes of Central Park Deluxe Edition may experience a delay in receiving their cosmetics.
You can track our progress on the Bug Reporter: ubi.li/TD2-BugReporter
🚨Attention Operators! A #RainbowSixSiege maintenance to deploy patch Y11S3.3 begins in 10 minutes, details and patch notes below 👇🚨
The maintenance will take some more time and has been extended:
xitter.cf/TheDivisionGame/status…
We are aware of an ongoing issue on Skull and Bones preventing players from accessing the game.
Our teams are currently working on resolving it as soon as possible.
📢 Live Maintenance for #RainbowSixSiege has concluded. 📢
Download the latest patch to connect and play.
Hotfix deployed:
✅ Osa Exploit confirmed Fixed
✅ IQ Gadget issue Fixed. (Match replay)
✅ Ally shooting Rauora's D.O.M. Panels no longer get damage ally in the reputation negativity section.
Thank you for your patience.
🚨 Attention Operators: If you're unable to access Rainbow Six Siege's Legend Division playlist and are seeing Errors 01101, 01102, or 01104, follow the steps below to get back into the action. 👇
Errors 01101 & 01104:
First, ensure your:
✅ BIOS is up-to-date
✅ Firmware is up-to-date
✅ Windows is up-to-date (including optional updates)
Then reset your Secure Boot Keys:
✅ BIOS → Boot/Security → Key Management or Secure Boot Settings
✅ Select Restore Factory Keys
✅ After the reset, ensure Secure Boot is enabled
🔗ubi.li/R6-Error01102
If you're still encountering issues after completing these steps, please let us know.
🛠️Maintenance for the #RainbowSixSiege mid-season update begins in 30 minutes, details below👇🛠️
An upcoming maintenance for #TheDivision2 has been detected, agents. Starting in 30 minutes the servers will temporarily become unavailable, before the Red Moon🔴gets unleashed.
xitter.cf/TheDivisionGame/status…
#TheDivision2 maintenance alert!
📅 Thursday, October 15
🕐 9:30 AM CEST, 3:30 AM EDT, 12:30 AM PDT
⏳ Estimated downtime is 5 hours
See what's coming: thedivision2.com/tu-y8s3-2-u…
If you're already tuning into participating streams, why not pick up some extra rewards along the way? 🎁
Register for Twitch Drops, watch your favorite creators, and unlock in-game content just for watching. Get connected, start earning, and claim your rewards.
👉 ubi.li/UbisoftDrops