BS Network's Co-founder · Pune, Maharashtra Zettaclouds Infosolutions Founder
Pune
Joined November 2012
- Tweets23
- Following67
- Followers90
- Likes6
(1/3)Hey @simplerenergy,@SuhasRajkumar, I bought the Simple One EV last month. Paid ₹2.1 lakhs, added 8 yrs warranty & 5 yrs insurance for peace of mind.
Last night, your system triggered an OTA update with battery at 60%+. Woke up today — scooter is STUCK at 19% during update.
(1/2)
Appreciate the quick action by @simplerenergy after my last tweet. Got prompt calls, a tech visited my home to flash the software. Due to a security issue, an update couldn’t complete, so they took the EV by bypassing safety checkpoints - and returned it the next day, fixed
(2/2)
Though home pick-up & drop isn’t company policy, @simplerenergy @suhasrajkumar went the extra mile. Huge thanks to Rohit, Omkar, Durga Prasad & team @Lightning_Miles. Also got a clear explanation on the OTA issue — all good now. Happy with the resolution 🙌 #SimpleOne #EV
(3/3)Emailed support — no response.
Is this the premium experience we’re paying for? You launch OTA updates with no support system in place? A complete joke.
Sort this out IMMEDIATELY or this goes beyond Twitter. Enough of this nonsense.
(2/3)Now here's the real problem:
Customer support is clueless.
Service center says “we’ll inform the company, wait for a reply.”
Showroom says “not our job, contact service team.”
Service team says “only company can help.”
Suggested I tow the vehicle 60+ km to the S center.
Hello,
tweeting this because of no reply from customer support of #tatamotors for the last 2 days regarding my Warranty Issue NEXON XZ+.
V. Number: MH14GS1500
SVC saying they cant extend my vehicle warranty.
Detail attached in SS.
#HELP
@TataMotors @BosePratap @RNTata2000
What should I do now?
As a loyal customer of Tata motors and also a proud member of the tata motors family as my father working in tata motors from the last 30+ years.
I Request you to consider this as an exceptional case.
#Help
#Tatamotors @TataMotors
@BosePratap @RNTata2000
