Hello! It sounds like our back end technical teams were not able to duplicate or find the issue you reported on, so that is why they are stating that it may have already been resolved. Are you able to share more details about the problem you're facing? Thanks so much! ^yc

We appreciate you sharing the additional details; your MyRogers profile can only be activated by the Voice Care team to link your wireless lines. 1/2

You can do so online on MyRogers by following the steps in rogers.com/support/mobility/… . I would make sure that your wife has her old provider's SIM in her phone so she can receive the approval text. Keep in mind she should respond to the text within 90 minutes or receiving it. ^ BE

Hmm, that's strange! You don't have to be the account holding to inquire about an outage or receive tech support for most issues! I'm very sorry that this was your experience. 😞 You can also go to our outage page to verify any major outages taking (1/2)

Hey Eliabeth, sorry to see you were without service in the early morning hours, are you back up and running this morning? Kindly let us know! -^rm

Hey Tony, I'm so sorry to hear that you've had multiple outages. That is definitely not the type of service we aim to provide to our valued customers. 😞 Have you tried reporting these outages to our tech support teams as they happen? And are these specific to just your (1/2)

This situation certainly does not sound like the experience we strive to provide. We have dedicated customer service teams available to assist. You can find our official support options at Rogers.com/contact. Completely understand you do not want to be directed 1/2

Oh no, I'm really sorry that you were waiting for so long. That's not the type of experience we aim to provide. 😞 We're definitely disappointed that you've decided to take your business elsewhere as we would have loved to keep you as our customer. If anything changes, (1/2)

Hello there! Did you try checking your junk/spam folders to see if the emails went there by mistake? If no luck, please get in touch with our Customer Care team by telephone so they can assist you with this. They may be reached at 1-888-764-3771, Monday to Saturday from (1/2)

While the login issue is being resolved, you can still get your current balance and due amount by interacting with the IVR system or speaking with our team directly at 1‑888‑472‑2222. 2/2 ^ms

We certainly don't have any issues that major that would be affecting both in Edmonton and Hinton Alberta simultaneously but if you are currently offline, our teams would like to see if the issue is isolated or affecting others as well. Kindly reach back out to our.. (1/2)

Hello Vince, so sorry to hear that. I know how important it is to have a reliable connection. Feel free to check out our current internet offers and to see if our services are available where you live: rogers.com/internet/plans?ic… Feel free to reach out at 1-888-764-3771 if you (1/2)

Amrish, we understand how difficult it is when you’re trying to resolve a billing matter and feel like you’re not getting the support you need. 1/2

Thank you for sharing this, Rajesh. We hear the impact this experience has had on you, and we truly value the time you’ve taken to outline what you went through. 1/2

Hello! When reviewing the outages page on rogers.com here: rogers.com/support/outage it does indicate that there is an ongoing outage in parts of Guelph (Hanlon Expressway and Paisley Rd) due to fibre cut caused by vandalism. You can bookmark this page and check (1/2)

Hi Drew, unfortunately, we wouldn't have the ability to override their decision. For convenience, we do provide various options to pay your monthly bill, outside of using the app. Did you have a chance to review the link we sent to you earlier? Here it is again for your (1/2)

It's extremely unfortunate that the issues with your device caused you to miss some very important communications from loved ones. 😞 Can you kindly shoot us a DM? Apologies for the delay. Normally, our OOP team will get in touch within 72 hours, but there may be delays if (1/2)