Supporting Vulnerable Customers: Voice hubs.ly/Q01qQDLL0

Supporting Vulnerable Customers: Video hubs.ly/Q01qfrZt0

Supporting Vulnerable Customers: Voicebots and Chatbots hubs.ly/Q01pFqYV0

Supporting vulnerable customers in the contact centre: Live Chat hubs.ly/Q01p4NSZ0

Through effective conversational design and scripting, we reduced inbound calls by 30% for our friends at the RSPCA For the full details, check out the case study hubs.ly/Q01hyz930 #testimonialtuesday #feedback #customerexperience

If it's scripting you'd like to know about, or the importance of using a professional voice...It's all in here. Come take a look, you know what to do! hubs.ly/Q018r35T0 #TGCXG #contactcentre #callerexperience #bestpractise

#fridayreading this week is all about what contact centres are doing right now... Take a look to find out... hubs.ly/Q01b5ZqD0 #contactcentre #cx #premiercx

Why not educate yourself on how to improve your CX in the contact centre world? The GCXG is packed full of valuable tips and tricks on developing your contact centres customer experience. Click here to download your free copy! A gift from us to you! hubs.ly/Q018q-cc0

We know this isn't our typical #fridayreading but this is too good not to share. Brace yourself… it’s a master class in how not to choose in-queue music. Maybe they should have used Premier CX... hubs.ly/Q019HxFG0

Can a bad day influence a caller’s behaviour? In our latest blog, caller state of mind, we outline some quick wins, tackling this challenge within the capabilities of your telephony system. Have a read and let us know what you think! hubs.ly/Q018q_9R0

There’s quite a difference between writing copy and writing a script to have recorded. Our latest blog 'The art of good conversation' gives insight into enhancing your customer experience and more effectively communicating your key message. hubs.ly/Q017jt-s0

Happy Easter to all of our followers! Why not treat yourself to a free copy of our publication The Good CX Guide? It is packed full of contact centre best practise for you to get your teeth into... hubs.ly/Q017QKhf0 #Easter #contactcentre #TGCXG #bestpractise

Get your new financial year off to a flying start with reaping the benefits of a professional caller journey. Click here to find out more on why you should be using a professional caller journey. hubs.ly/Q017QHWD0 #IVR #customerexperience #contactcentre #callermapping

Getting a professional voice adds clarity, consistency and brand identity to your caller journey. It’s basics like this that add up to the perfect caller journey. For more tried and tested ideas and advice, check out our publication 'The Good CX Guide'. hubs.ly/Q017jwCd0

Take a look at our latest blog, which gives insight and advice on how to improve your customer journey with a track that matches your brand's identity. #onhold #customerexperience #premiercx #brandidentity hubs.ly/Q017jt780

#fridayreading this week is a funny one for you all and warms us all up in this cold snap. I'm sure a lot of our travel customers can relate to these... #holiday #complaints #contactcentre #contactcentres hubs.ly/Q01768wg0

Call your phone system now and then: You don't truly get the real feeling until you've listened to your own 2-minute loop of classical on-hold music for 45 minutes. Download 'The Good CX Guide' for more tips. hubs.ly/Q016GHYq0 #IVR #customerexperience #contactcentre

Hold Up, Wait A Minute...it's time for #FridayReading! This week we’re sharing an article by Jonathon Rowe that romps through the history of on-hold music. There are even a few blast-from-the-past on-hold tracks to listen to and get all nostalgic about. hubs.ly/Q016z3N10

It's Friday which means it's nearly the weekend, but most importantly it's time for #FridayReading 🙌 This week we're sharing @callcentrehelper's article on how increased FCR rates can boost contact centre performance. How are you increasing yours? hubs.ly/Q016bvJn0

Review, Remove, Re-position, Re-script. You can take this approach when looking at your phone system content. Review content regularly. Read our latest blog to find out more. hubs.ly/Q015zZ9Z0