We regulate England and Wales' water sector, so companies provide the best customer service and improve the environment. RTs do not imply endorsement

9-5 Monday to Friday
Joined September 2010
Canfu ein hymchwiliad gorfodi fod methiannau Hafren Dyfrdwy i weithredu a chynnal ei weithfeydd trin carthion a’i rwydweithiau carthffosiaeth wedi arwain at ollyngiadau gormodol a oedd yn niweidio'r amgylchedd. Darllenwch fwy: ofwat.gov.uk/hafren-dyfrdwy-… #Rheoleiddio
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Our enforcement investigation found Hafren Dyfrdwy's failures to operate and maintain its sewage works and networks led to excessive spills harming the environment. Read more: ofwat.gov.uk/hafren-dyfrdwy-… #Regulation
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Ofwat has today published its draft Outcome Delivery Incentive (ODI) determinations for 2025-26, which propose a net £240m reduction in customer bills, of which £107m will be returned in customer bills in 2027-28. Read our press release to find out more: ofwat.gov.uk/ofwat-to-consul…
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If we carry on using water like we do now, by 2055 we face a potential shortfall of 5 billion litres every day. Following the launch of Let’s Save Water, find out more about the campaign in our new blog post: ofwat.gov.uk/the-future-of-w… #LetsSaveWater
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£3.4bn of investment for the water sector has been provisionally approved by Ofwat: a significant step forward for customers, communities and the environment. We’re launching a consultation and want your views by 24 September 2026. Visit our website: consult.ofwat.gov.uk/consult…
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Mae buddsoddiad o £3.4 biliwn ar gyfer y sector dŵr wedi cael ei gymeradwyo’n amodol gan Ofwat: cam sylweddol ymlaen i gwsmeriaid, cymunedau a'r amgylchedd. Rydym yn lansio ymgynghoriad ac eisiau clywed eich barn erbyn 24 Medi 2026. Ewch i'n gwefan: consult.ofwat.gov.uk/consult…
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Seven areas of England have moved into drought due to prolonged dry weather and exceptionally high temperatures. This is the second consecutive summer of drought, with widespread impacts on agriculture, nature and public water supplies. Find out more: gov.uk/government/news/droug…
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We were pleased to take part in roundtables supporting the Clean and Healthy Waterways Programme. During its development, we engaged with the project team and stakeholders; focusing on transforming London's rivers and waterways, reducing pollution, and reviving nature and access.
One city. 600 kilometres of waterways. A new vision to transform them. Our new Clean Rivers and Waterways Plan is one of the world’s most ambitious projects to make sure decades of damage is reversed over the next 10 years.
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Ofwat's Chief Executive, Chris Walters, was interviewed by Lindley Gooden on the Future of Utilities podcast, where they discussed the UK's water challenge. Listen to the full recording here: futureofutilities.com/podcas… #WaterSector #LetsSaveWater
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Lynn Parker, Ofwat's Senior Director for Casework, Enforcement and Customers, spoke to BBC South East Today, after Ofwat secured a £30.5m redress package from South East Water: ofwat.gov.uk/ofwat-confirms-…
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Following the conclusion of three investigations into repeated supply disruptions, customer service failings, and its credit rating downgrade, Ofwat has secured a £30.5m enforcement package from South East Water. Read more: ofwat.gov.uk/ofwat-confirms-…
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Senior Director, Casework, Enforcement and Customers at Ofwat, Lynn, spoke about the recent finding of Severn Trent Water breaching its legal obligations relating to the service it provides. #WaterSector
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Lynn Parker, Senior Director, Casework, Enforcement and Customers at Ofwat spoke to BBC Midlands Today, following news that Severn Trent Water had breached legal obligations relating to the service it provides. Find out more about the announcement: ofwat.gov.uk/ofwat-finds-sev…
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Severn Trent Water has breached several legal obligations relating to the service it provides. They've acknowledged these failures, and have been proactive in addressing them. Enforceable commitments are in place to hold the company to account. ofwat.gov.uk/ofwat-finds-sev…
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Water is precious. We're using it faster than nature can replace it, and to protect it we must use less. #LetsSaveWater is a campaign that helps people understand how to use water more efficiently, and make water-saving part of everyday life: ofwat.gov.uk/regulated-compa…
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England and Wales face a 5 billion litre daily water shortfall by the 2050s if no action is taken. Meeting it means reducing demand, fixing leaks and building new infrastructure all at once. 50 years on from 1976 drought, the work is underway ofwat.gov.uk/fifty-years-on-…
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Dŵr Cymru will pay a £44.7m enforcement package, after breaching their legal obligations relating to the service they provide for the environment and their customers ofwat.gov.uk/ofwat-confirms-…
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Bydd Dŵr Cymru yn talu pecyn gorfodi gwerth £44.7m, ar ôl torri ei rwymedigaethau cyfreithiol yn ymwneud â'r gwasanaeth mae'n ei ddarparu ar gyfer yr amgylchedd a’i gwsmeriaid ofwat.gov.uk/ofwat-confirms-…
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Water companies must prioritise customers who need extra help. If you're of pensionable age or have a health condition, you may qualify for the Priority Services Register. Find out more: ofwat.gov.uk/households/cust…
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Our Clean Water Bill is the next step to delivering the lasting change the water sector needs. Learn more about how we’re protecting customers and the environment 👇
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