Service and CRM CTO @IBM

Atlanta, GA
Joined September 2009
Salesforce's Braze announcement does not explain how the products will connect. So I read the product pages and wrote down my own reading of the fit. - Data 360 turns a company's data into business context for agents and teams - Braze turns live customer signals into messages and journeys - Marketing Cloud runs campaigns, and Salesforce expects Braze to strengthen its cross-channel personalization, with deep mobile and in-app experiences - Agentforce, Salesforce's platform for AI agents that answer questions and take actions, sits beside BrazeAI That is a reading, not a plan the companies have shown. Bill Magnuson, Braze's chief executive, said Braze will keep building as Braze. How do you read a fit like this before the vendors explain it? #Salesforce #Braze #MarketingCloud youtu.be/b9SvB1-Ce5E
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Salesforce calls admins the backbone of every org. Which explains why everyone leans on you. What admins do every day, which tools to learn first, and where #AI fits in. #Salesforce #SalesforceAdmin
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Should an LLM control a 6G network? Our IEEE VTC2026-Fall paper says: not on its own. The LLM turns an operators goal into structured objectives. Guardrails check them, and deterministic controllers run only what passes. In our 260-intent benchmark that cut the unsafe accept rate from 100% to 0.8%, with a 4.6% false-reject rate and a 50% escalation rate. Paper: Safe Intent Compilation for 6G Network Orchestration Using Guardrailed LLMs, with @amit_sfdc . #6G #LLM #IEEE
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Happy Ganesh Chaturthi
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Also, this is my favorite OpenAI video so far. It makes me excited for the future!
This is GPT-6 Astra. Anything you can do on a computer, Astra can do for you. Fast.
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A guy in India bought a Sony Bravia TV. It developed green lines under warranty. Sony's service team called it "external damage" and refused replacement. So he registered SonyBravia.com and posted the entire saga — emails, service records, photos. Sony's response? A 6-page legal notice demanding he delete everything, apologize in 7 days, or face a ₹5 crore civil + criminal claim. Indian Gen Z really isn't sparing billion-dollar brands. 😭
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Welcome Claudeforce. ❤️
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Meta Wanted To Replace Engineers With AI Agents - Literally Everything Went Wrong - Internal docs show a 60% planned cut - AI was supposed to do most work - Zuck changed his mind, last minute - Only did a 10% lay off - Employees staged a huge revolt - AI slop generated 40% more security incidents The most surprising part of this story is assuming that humans wouldn't revolt 😲
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Since 1992, we've teamed up with the @USTA to bring advanced digital experiences to millions of tennis fans. For the 2026 @USOpen, we're taking it further with a suite of new AI-powered app features 🧵
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AI will take over the jobs in India meanwhile AI in india-
🤖 Made with AI
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Today, we are announcing a series of updates that give customers frontier-grade security at half the cost. MAI-Cyber-1-Flash is our first cybersecurity model, built ground up to find the most challenging vulnerabilities in complex code bases. When combined with MDASH, it delivers world-class performance at 50 percent of the cost of leading models. We are bringing this capability to market through Project Perception, a complete agentic security offering grounded in real-world signals and security workflows. Teams of specialized agents work together to simulate attacks, detect and triage/investigate, and fix and remediate. This is the benefit of building the harness, context/signals, and action space separate from one model family. By combining specialized models and data with the right agents, tools, security context, and harness, we can advance the frontier of cost to outcome.
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ORBIT ACHIEVED. 🚀 Vikram-1 Test Flight-1 has reached orbit. India's first privately developed orbital rocket has completed its final burn and injected its payloads into a ~450 km orbit, making India the third country in the world with private orbital launch capability. History is made. 🇮🇳 #Vikram1 #JourneyToOrbit #SkyrootAerospace
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Just Another Argentina Match🔥
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A 15-year-old dream has come true today. I started a PhD with the dream of creating a system that chants any Sanskrit shloka perfectly. And here I am opening sourcing 𝐕𝐚𝐠𝐝𝐡𝐞𝐧𝐮 - 𝐀 𝐯ṛ𝐭𝐭𝐚 (𝐦𝐞𝐭𝐞𝐫) 𝐚𝐰𝐚𝐫𝐞 ś𝐥𝐨𝐤𝐚-𝐭𝐨-𝐜𝐡𝐚𝐧𝐭 𝐭𝐞𝐱𝐭-𝐭𝐨-𝐬𝐩𝐞𝐞𝐜𝐡 (TTS) 𝐬𝐲𝐬𝐭𝐞𝐦 𝐟𝐨𝐫 𝐒𝐚𝐧𝐬𝐤𝐫𝐢𝐭. This is the world's first vrutta-aware, open-source TTS for Sanskrit Chanting.
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The AI Builders Challenge with IBM Bob is now open for university students. That AI project you've been thinking about? 👀 Build it. 🏗️
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Esha Singh fired a world record score of 43 to clinch gold in the Women’s 25m Pistol event at the ISSF World Cup in Munich. There are many videos of the winning moment. I like this one because her eyes are like lasers. Unwavering. Unforgiving. You don’t want to come in her way. But what struck me most was that she looked less like an athlete and more like a yogi in deep meditation. You can tell from the way she squeezes the trigger that this sport is ultimately not about the pistol. It’s about mastering the mind, the breath and the nerves. And what a pleasure it is to see an Indian sportsperson not merely win on the world stage, but shatter a world record while doing so. Congratulations, Esha. Records are made to be broken. Including your own. Keep pushing the boundaries. 💪🏽🇮🇳 Video courtesy: @TheKhelIndia
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