Get ready for a shift in the BSFI sector. Advanced Conversational AI will influence the industry in the coming years. Read the full research whitepaper: istnetworks.com/survey-the-s… #conversationalai #AITECH #chatbots #enterprise #MiddleEast #technology

IST Networks is hiring Application Developer - Java. Know more about the job opening here: zurl.to/W93i?source=CareerSi… #ISTNetworks via @IST Networks #Jobs #HIRINGNOW #hiringalert #JobsKSA #SaudiArabia

𝗪𝗵𝘆 𝗶𝘀 𝗻𝗼𝘄 𝘁𝗵𝗲 𝘁𝗶𝗺𝗲 𝗳𝗼𝗿 𝗔𝗿𝗮𝗯𝗶𝗰 𝗔𝗜 𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗜𝗩𝗥? Listen to this podcast in Arabic on Conversational IVR and how it transforms one of the most important channels of the contact center. youtu.be/k9hoSXDiqGc #ivr

Calling all highly regulated industries (Banking, Telecom, And Gov) we are launching the 𝗳𝗶𝗿𝘀𝘁 𝗽𝗿𝗶𝘃𝗮𝘁𝗲 𝗹𝗼𝗰𝗮𝗹 𝗖𝗫 𝗰𝗹𝗼𝘂𝗱 𝗶𝗻 𝗞𝗦𝗔 & 𝗨𝗔𝗘. Details are to be announced at @GITEX_GLOBAL #Cloud

Every company’s workforce engagement management (WEM) requirements and priorities will differ. Find our workforce management must-haves checklist here: oal.lu/iwNVs

Three case studies & four tech-driven strategies for keeping Millennial contact centre agents engaged. This ebook is all about reducing turnover for the newest generation to enter the field. Download it here: oal.lu/0t0L6

Learn what to look for in a modern workforce engagement management #WEM solution from this on-demand webinar: oal.lu/UJcaJ

Discover tips on managing your workforce in a digital world ― including the three-pronged approach to having an engaged workforce, happy customers and business success. oal.lu/5r1XO

The era of the empowered customer has forced call centres to change their game. Agents can no longer focus on time-to-resolution―people expect more from every interaction. This article gets into the details: oal.lu/ExkVM

According to a 2020 survey, customers will spend 25% more money with companies that get digital transformation right. Our new ebook details a 5 step approach to making this journey for your organisation. oal.lu/xySdR

Did you know that it’s prohibited for call centres to record the security digits on the back of a credit card? Learn more about this and other common call centre missteps here: oal.lu/k4BF4

Media Snippets from Sharjah Contact Center Forum discussing the latest innovations of technology for Contact Centers using AI, Automation & DX to mitigate the post-pandemic crisis @sharjahmedia @sharjahcontactcentrr #Sharjah_Contact_Centers_Forum #ملتقى_الشارقةلمراكز_الاتصال

We're honored to be part of Sharjah Contact Center Forum to talk about the latest innovations of technology for Contact Centers using AI,Automation & DX to mitigate post-pandemic crisis @sharjahmedia @sharjahcontactcentrr #Sharjah_Contact_Centers_Forum #ملتقىالشارقةلمراكز_الاتصال

Meet Nun #Conversational #IVR tailored specifically for the #Banking industry. It comes with an inclusive #banking #Intents' catalog which allows callers to interact with the menu in their own words, their own #Arabic #dialect, using #voice #commands in the way they prefer.

HiveCFM's View Point kiosks come in two types. 𝗩𝗶𝗲𝘄𝗽𝗼𝗶𝗻𝘁 𝘄𝗮𝘃𝗲: a touchless button technology that is perfect for 𝗵𝗶𝗴𝗵 𝘃𝗼𝗹𝘂𝗺𝗲 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸. 𝗩𝗶𝗲𝘄𝗽𝗼𝗶𝗻𝘁 𝗣𝘂𝗹𝘀𝗲: a touch or touchless gesture recognition technology.

Add voice to your chatbot in seconds!

Got Botter? Watch our new botter video youtu.be/vkoYyfv3Vks

Last chance to sign up for Tomorrow Webinar on How can knowledge Management automation radically transform Customer Experience | link: cxapps.istnetworks.com/ai-kn… linkedin.com/pulse/create-on…

Have you signed up to our upcoming webinar on Agent Wellbeing, meet one of our guest speakers, sign up link: cxapps.istnetworks.com/Conta…

Update your IVR Prompts instantly, respond rapidly to your customer with COVID-19 messaging while keeping your employee and customer safety. visit the link to know more: istnetworks.com/request-demo… #tts #automation #covid19 #arabictts #texttospeech #cx #contactcenter