We'll be doing some routine maintenance on Sunday 18th October which means our mobile and online banking will experience service disruption from 01:00 to 05:00. We're sorry for any inconvenience, and thank you for your patience.

We'll be doing some routine maintenance on Sunday 11th October which means our mobile and online banking will be unavailable from 00.40 to 04.40. We're sorry for any inconvenience, and thank you for your patience.

We'll be doing some routine maintenance on Sunday 19 July 2026 which means our mobile and online banking will experience service disruption from 01:00 to 02:30. We're sorry for any inconvenience, and thank you for your patience.

Due to a technical issue, some customers may have received an unexpected email from us between 01.00 and 09.30 on 15 May about Apple Pay, Google Pay or Samsung Pay. You don’t need to do anything - your account and personal information are safe. Sorry if this caused concern.

Some customers may have received messages in error about Apple Pay, Google Pay or Samsung Pay, or mobile app access. We're investigating urgently and you don't need to do anything. We apologise for any inconvenience this may have caused.

We'll be doing some routine maintenance on Sunday 12th April which means our mobile and online banking will be unavailable from 01:00 to 03:00. We're sorry for any inconvenience, and thank you for your patience.

We'll be doing some routine maintenance on Sunday 15th March which means our mobile and online banking will be unavailable from 01:00 to 03:00. We're sorry for any inconvenience and thank you for your patience.

We'll be doing some routine maintenance on Sunday 25th January which means our mobile and online banking will be unavailable from 02:30 to 04:30. We're sorry for any inconvenience and thank you for your patience.

We’re here to help Following the recent severe weather conditions in the UK, we wanted to remind you that we’re here to help. If you need any support our branches are open as usual, you can also call us or chat in app.

We'll be doing some routine maintenance on Sunday 9th November which means our mobile and online banking will be unavailable from 01:00 – 02:15 and 03:15 – 04:45. We’re sorry for any inconvenience, and thank you for your patience.

We'll be doing some routine maintenance on Sunday 2nd November which means our mobile and online banking will experience service disruption from 01:00 to 05:00. We're sorry for any inconvenience and thank you for your patience.

We'll be doing some routine maintenance on Wednesday 24th September which means our mobile and online banking will be unavailable from 00:30 to 01:00 and 03:00 to 03:30. We're sorry for any inconvenience, and thank you for your patience.

Service Update 16:05pm: An earlier issue with banking services is now resolved. We’re really sorry to all those impacted - we’ll continue to keep a close eye on this and thank you for your patience.

Service Update 15:15pm: Services are now recovering, and we’ll continue to monitor closely. We apologise for the inconvenience and thank you for your patience.

Service Update 14:45pm: our teams are continuing to investigate issues with access to banking services. We know how frustrating this is and we sincerely apologise.

Service Update 13:45pm: We’re sorry that some customers are continuing to experience issues accessing banking services, we’re working hard to get this fixed and will provide an update as soon as possible.

Service update 11:45am: We understand some customers are having issues accessing banking services right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.

We'll be doing some routine maintenance on Sunday 24th August from 02:00 to 03:00 which means our mobile and online banking will be unavailable. We're sorry for any inconvenience, and thank you for your patience.

We'll be doing some routine maintenance on Saturday 21st June from 22:30 to 08:30 Sunday 22nd June which means our mobile and online banking will be unavailable. We're sorry for any inconvenience and thank you for your patience.