https://xitter.cf/t.co/ircDWiYbM0: We automate messaging channels like WhatsApp & Instagram for #ecommerce clients. Enhancing CS resilience, Customer retention and Lifetime revenue.
Joined January 2020
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We’re very pleased to report another customer go-live, this time with our friends at Footasylum.
Customers can now contact Footasylum directly on WhatsApp to get personalised, immediate resolution for a huge number of queries.
#customerexperience
linkedin.com/feed/update/urn…
97% of WISMOs ('Where is my order' enquiries) are now handled automatically at Quiz. Facebook releases a "Success Story" about how Hellodone has made this happen.
developers.facebook.com/succ…
WhatsApp automation for Quiz clothing after 20 days. We now handle over 50% inbounds using our quiz-branded platform and resolve 85.1% with no agent involvement. @quizclothing reaping the benefits of Messaging automation. linkedin.com/feed/update/urn…
#Gap's sad news proves BAU won't cut it! Give customers memorable in-store experiences! "Click, Consult & Collect" blends digital and physical, conversing with customers in channels where they live their #digitallives, personalising the lead up to and in store journey.
In @SupplyChnOnline, our General Manager, Post-Purchase Sean Sherwin-Smith looks at the impact of #conversationalAI in #supplychain delivery. Find out how retailers & their logistics partners can maximise the use of technology to transform the final mile supplychainonline.co.uk/arti…
What if your post purchase customer experience was even better than the pre-purchase experience your customer enjoys today? How would that transform your business? Just asking for a friend... #customerexperience
HelloDone retweeted
NEW: Three Apps That Are Making Customer Experience More Inclusive bit.ly/35L3z5p
Big shout out to the amazing work being done by @WelcoMe_CS @gavinneate @neatebox @Tazikis @TalovStudio @HelloDone_ai
Thanks to @devi_lockwood at @restofworld for putting me onto Talov
HelloDone retweeted
Thanks very much to @justinpearse of @Ecommerceage1 for giving our client @HelloDone_ai this opportunity to talk about how #AI can improve inclusion in an #ecommerce context.
In @Ecommerceage1, our General Manager, Post-Purchase Sean Sherwin-Smith looks at why #ecommerce is failing customers with disabilities and how technology such as #AI can support inclusivity beyond the buy button. Thank you @justinpearse and the team ecommerceage.co.uk/responsib…
Thanks @adrianswinscoe for including our partnership with @DHLParcelUK in this roundup of #tech platforms creating a more inclusive customer experience. Read about how our conversational #AI can help customers arrange accessible deliveries in @Forbes forbes.com/sites/adrianswins…
Our COO @peteshannon spoke with Haroun Saleemi at @quizclothing on the power of conversational #AI to transform the #postpurchase experience. Skip to 45:08 below to hear first-hand how this has driven the brand's proposition and customer loyalty below youtube.com/watch?v=Tun1Qy1H…
In @Ecommerceage1, our General Manager, Post-Purchase Sean Sherwin-Smith looks at why #ecommerce is failing customers with disabilities and how technology such as #AI can support inclusivity beyond the buy button. Thank you @justinpearse and the team ecommerceage.co.uk/responsib…
Want to find out what @quizclothing have delivered to their customers since partnering with us? From viewing order info and tracking to in-flight changes and #delivery, skip to 42:30 for our demo video on Quiz's @Facebook Messenger #VirtualAssistant youtube.com/watch?v=Tun1Qy1H…
Retailers' #BrandExperience stops at the buy button. WhatsApp has 2 billion users, Facebook messenger 1.3 billion users.
Is now the time for #retailers to interact with customers where they already are?
#PostPurchase #LastMile #WISMO #ConversationalUX
In @imrgupdate's recent article, our Head of Business Development Ali Ahmed, amongst other experts looks at how companies have established #subscriptionservices and what this trend means for #ecommerce. Thank you @BSillitoe for the feature imrg.org/blog/subscribing-to…
In our webinar, Alex Barton at @Facebook explores the integration of Messenger with retail systems to support the #postpurchase experience. Listen at minute 22:30 to hear how @quizclothing saw results using our #technology and Messenger below youtube.com/watch?v=Tun1Qy1H…
Delivery fraud scams are on the rise, including bogus charges on carrier branded SMS. To combat this trend we ask, should it be compulsory for retails to offer real-time messaging, so consumers can quickly get information and validate potentially fraudulent behaviour?
In the past year, retailers have charged their shift to #digital but investment needs to go beyond the buy button. Find out how AI can help turn the ‘#lastmile’ into the ‘first thought' from our Vice President of Global Sales Andrew Gough in @RetailSector retailsector.co.uk/617308-wh…
