Knowledge management, complexity in human systems. UNICEF. Tweets are my views only. Retweets do not imply agreement. Festina lente.

nyc
Joined March 2007
Don't push ppl to 'share knowledge'. Create an environment where they are connected & can respond to real needs.is.gd/MNNjjw
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Hey @AirCanada , you cancelled my flight and asked me to call your customer service # to get a refund...and when I call, you say the number is unable to take my call and unable even to put me on hold. What am I supposed to do???
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Reworking my classic matrix as a thought experiment, but it may be better as a Cynefin map – at Lockeridge, England
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Eric Mullerbeck retweeted
“A minor item in the news, which may grow larger in time, is the establishment of the International Children’s Fund under U.N.O. ..." - Dec 10, 1946 Kudos to the team archiving pieces of @UNICEF's history so that we may preserve our past as well as our future. #ForEveryChild
73 years ago today, after World War II and on the eve of @UNICEF's foundation, the first Executive Director Maurice Pate wrote this letter. His words still ring true today #ForEveryChild.
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73 years ago today, after World War II and on the eve of @UNICEF's foundation, the first Executive Director Maurice Pate wrote this letter. His words still ring true today #ForEveryChild.
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Eric Mullerbeck retweeted
One of the best things I’ve seen this week! Let’s get that metadata right - so much missing value for ECM. xitter.cf/sympmarc/status/912726…
New “Attention View” highlights missing metadata in @SharePoint for action. Great for ECM! @MSIgnite
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Eric Mullerbeck retweeted
Interesting: #Microsoft has announced Workplace #Analytics to help manage/optimize digital work blogs.office.com/en-us/2017/… #digitalworkplace
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Soft skills are permanent. Hard skills are temporary. From @hjarche via @helenbevan jarche.com/2017/06/soft-skil…
Toughest challenge in a new metadata model: document types. 'Why do we need those, I know what it's called!' :(
#Office365 has become a #digitalworkplace juggernaut. #Groups is the #socbiz fabric. Now good #mobile apps too. zdnet.com/article/examining-… #ESN
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Eric Mullerbeck retweeted
The #intranet should be more than an ‘internal website’ or a blog-like news system:
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Enterprise #UX in three words from @andyzimmerman: access, usability and usefulness #intranets2017
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This is really about Facebook Workplace, Slack and Teams but it's still a good set of tips. xitter.cf/WorkingEvolved/status/…
UNICEF also looking for a Digital Workplace Publishing Manager: unicef.org/about/employ/?job… #digitalworkplace #vacancy #opportunity
UNICEF is looking for a Digital Workplace Project Manager: unicef.org/about/employ/?job… #digitalworkplace #vacancy #opportunity Pls retweet
Dynamic groups the best of the new #Yammer features. ICT should do exactly that: simplify life with algorithms. #DigitalWorkplace
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Eric Mullerbeck retweeted
After action review also well described in #unicef knowledge exchange toolbox #SocialNow unicef.org/knowledge-exchang… by @ithorpe and @EMU xitter.cf/garniera/status/862625…
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Remember heuristic evaluation? Here's a new take on it: PURE #usability xitter.cf/NNgroup/status/8540512…
Quantifying and Comparing Ease of Use Without Breaking the Bank bit.ly/2pr1gks #usability #metrics #UX