The leading community for customer experience and call center professionals. All the resources you need to advance your skills and elevate the customer journey.
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Joined September 2014
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Excited for the Personalisation Summit 2024? Discover how to harness data, AI, and digital transformation to deliver personalised journeys at scale. Join top brands like ITV, NatWest, Uber, Asda, B&Q and more ?? 5-6 Nov | Hilton London Olympia, UK iqpc.com/events-personalisat…
CX Network retweeted
@CX_Network - How can #CX professionals navigate the path to trustworthy #AI?
As #AI continues to revolutionize industries, the need for trustworthy #AI has never been more crucial. 🌟
See here > cxnetwork.com/artificial-int…
#AI
Do you need an AI ambassador? As #AI transforms #CX, roles like AI ambassadors are key to driving #innovation, #ethical use and bridging the gap between #tech and people.
Find out what the role of an AI ambassador involves and whether you need one
ow.ly/ZpH550Tcskq
🏆 @mhanhan is one of the #Top50CX influencers you should be following this year. The founder of Xperiente, he won the #CXPA’s Impact Award in 2018 for his contributions to Genesys and the broader customer experience practice.
Read more: ow.ly/FS2r50TaLHt
This year our Global State of CX research found that for 28% of businesses #CX outlines everything they do, but at 21% of companies CX still needs to deliver returns to be taken seriously.
Is your company prioritizing #CustomerExperience?
Our Global State of #CX research this year shows that ##automation is the top investment priority for CX practitioners in the #AsiaPacific region (44%). The findings show it's part of a broader technological upgrade...
...with 26% of companies also prioritizing customer relationship management (#CRM) systems, customer engagement platforms, business continuity plans, and data insights and #analytics capabilities.
According to our research, the top 3 areas #CX professionals are investing in this year are growing the customer base, increasing NPS/CSAT and transitioning to a virtual or hybrid contact center model
#Budget #Investing
ow.ly/BTpG50T7LK7
🚀 During our All Access: CX Financial Services 2024 webinar series, we asked our audience what the biggest priorities are for #CX in #FinancialServices. The top picks were automating processes and real-time personalization.
Is your organization focusing on these trends? 👇
🏆 @jimtincher is one of the top 50 CX influencers you should be following this year. Find out why 👇
ow.ly/M0GW50T4Tec
#CX #CXInfluencers #Top50CX
The US government is bringing in new regulations to simplify subscription cancellations and improve customer service, as part of broader efforts to restore public trust ow.ly/RCMJ50T4brN #CXNews #CX #CustomerService #PublicServices
🌟Congratulations to these 25 thought leaders in operational excellence - an award compiled by our sister publication @PEXNetwork_Team
#OPEX #ThoughtLeadership
🚀 PEX Network is thrilled to unveil our list of 25 Operational Excellence Thought Leaders to Know in 2024! 🌟
Discover why they made the cut and learn more about their remarkable contributions here: shorturl.at/j5bJN
#OperationalExcellence #ThoughtLeaders2024
🏆 @AmasTenumah is one of the #Top50CX influencers you should be following this year. The #CustomerService expert has written books on customer loyalty and is the host of the Amas Talks podcast
Read more: ow.ly/cAAG50SZ6T1
CX Network retweeted
🚀 How will the EU #AI Act transform the Customer Experience (#CX) profession?
🚀 The EU #AI Act is poised to transform the #CX profession by enforcing stricter regulations on #AI tools used in customer interactions.
lnkd.in/djCr3Wqy
@CX_Network
According to our research, 63% of CX practitioners deliver benefits to their organization that go unmeasured. There is a clear uphill battle to prove the value of CX to peers and superiors - here we explain how you can overcome the challenge
ow.ly/Yr5350SXAHU
#CX #ROI
Last week we explored how the new European Union AI Act could impact #CX. This week we bring you a practical guide for putting strategies in place to ensure you are compliant with it
ow.ly/WPkg50SWQGs
#AI #EU #AIRegulation #AIAct
Our Global State of #CX research found that growing the customer base, increasing #NPS /CSAT and transitioning to virtual or hybrid contact center models are these year's top 3 strategic priorities. Read our analysis here: ow.ly/nExY50SVYW6
#CXStrategy #Budgets
🏆 @ColinShaw_CX, acclaimed for his expertise helping multinational organizations, is one of our #Top50CX influencers to follow this year
Read more: ow.ly/eKGb50SUzP0
CX Network retweeted
Here’s how you can set up the customer experience as a loyalty driver, along with the specifics of what needs to be done. >> Inspiring customer loyalty - @CX_Network buff.ly/3VXJdQ7 #customerexperience #cx #loyalty #customerloyalty
