Your AI plan looks great on paper. But is your operating model ready to make it work? 👀 Sometimes, you need to evolve how you work. Other times, you need to reinvent it entirely. The latest @EverestGroup report explores how to make that call → cnx.li/gbBmE

By 2027, there won’t be one dominant model for AI-enabled customer journeys. Some enterprises will keep humans at the center. Others will lean into human + AI collaboration. Explore the shift in the @EverestGroup report → cnx.li/gbBmE

AI transformation gets harder when every journey is treated the same. The right approach depends on the work, customer, risk, and outcome. The @EverestGroup report explores when to evolve, when to reinvent, and how to build for what comes next → cnx.li/gbBmE

We’re proud to be named one of the 2026 Global Top 100 Inspiring Workplaces™, recognizing the leadership, communication, inclusion, wellbeing, learning, and shared purpose that shape the experience of our game-changers around the world. 👏 Read more: cnx.li/mLCsB

Day 2 at Wave by Vento! At one of Europe’s most influential technology conferences, Dave Pattman and Davide Tinelli took the stage to explore what it really takes to turn AI activity into AI advantage. Stay tuned for more from Italy.

Stop asking, “Where can we put AI?” Start asking, “What problem are we trying to solve?” Sharang Sharma of @EverestGroup explains why starting with the outcome can help enterprises decide where AI fits, and whether to evolve or reinvent. cnx.li/gbBmE

The most impressive AI use case isn’t always the smartest place to start. Sharang Sharma of @EverestGroup shares what successful organizations do differently: build governance in early, choose use cases that can prove value, and scale in phases. cnx.li/gbBmE

1.6M+ in-app searches. 800K+ monthly AI interactions. 85% digital bookings. That’s what AI embedded into the operating model can look like. The @EverestGroup report explores how leading organizations are redesigning customer journeys around AI → cnx.li/gbBmE

The next AI your enterprise has to deal with might not be yours. 👀 If an AI agent can act on a customer’s behalf, your operating model needs to account for more than human behavior. Is your enterprise ready? Get prepared → cnx.li/ZFgmp

Your AI partner can have all the right technology. But can they help you operationalize it? Sharang Sharma of @EverestGroup discusses what it takes to scale AI: execution, navigating complexity, and institutionalizing what works. Read the report → cnx.li/gbBmE

The results are in: We reported revenue of $2.45 billion in Q3, and exceeded profitability guidance for the quarter. Thank you to our game-changers for showing up for our clients, solving what matters now, and creating new possibilities for what’s next. cnx.li/FahnY

Don't forget—our third quarter financial results call kicks off at 5:00pm ET today. Listen to the live webcast here: cnx.li/EKxhi

Dreamforce 2026 brought plenty of AI announcements. The bigger conversation? Making them work across the enterprise. From agentic AI to fragmented data and complex tech stacks, turning new capabilities into business outcomes takes more than technology. cnx.li/TajhI

Kevin finally asked the question that sent the Tech Bros running: Can AI deliver full value when the operating model isn’t designed for it? The @EverestGroup report explores when to evolve, when to reinvent. → cnx.li/gbBmE

Without proper guardrails for AI, it’s easy to lose sight of what matters. Map the value before you automate the work. And ask yourself whether you can implement it safely in a controlled manner. Discover Concentrix's Agentic Operating Framework → cnx.li/mIlIT

PSA: AI strategy isn't one-size-fits-all. 👀 @EverestGroup launched a report that helps enterprises explore and decide where AI should lead, versus where human judgment creates the most value.​ Sometimes you evolve the journey. Sometimes you reinvent it. cnx.li/gbBmE

Scaling AI across existing journeys is a challenge when the operating model wasn’t built for it. The latest @EverestGroup report explores how enterprises can evolve or reinvent their operating models to turn AI into better journeys and business growth. cnx.li/gbBmE

More AI tools won’t fix disconnected systems or broken workflows. The @EverestGroup report explores when to evolve how you work with AI vs when to reinvent the operating model around it. Kevin learned the hard way. You don’t have to → cnx.li/gbBmE

Your AI agents are live. But what happens when they hand a customer off to each other? 😬Join Concentrix experts for a @cmswire webinar on coordinating multi-agent AI around customer intent. Register → www2.cmswire.com/wb-260930-c…

Customer journeys are getting smarter. Operating models? Not always. 😬 That gap can make it harder to turn AI into business impact. So what’s the path forward? Evolve or Reinvent. The new @EverestGroup report breaks down both paths → cnx.li/gbBmE