Choice Hotels

We can understand your dissatisfaction, especially given the time you spend traveling for work. Respectful, courteous interactions should be consistent across our properties, and we take staff concerns seriously. 1/2

We apologize for the unpleasant experience you had at our property, Cindy. Cleanliness is one of our top priorities, and your concerns matter to us. We will address what happened immediately. 1/2

Dear Zack, kindly note that we don't intend to make this process difficult for you; however, it has been a while since our last interaction. Please DM us the phone number, mailing address, and email associated with your account to proceed and access your records. 1/2

This experience must have been troubling. Our team saw your TikTok post and requested some information. Please refer to that platform if you'd like additional assistance. 1/2

Hello, Edward. Not being able to get a good night's sleep can make for an incredibly frustrating stay, and we understand why you're so disappointed. We regret that your experience at the Dubuque property fell well short of your expectations. 1/2

Your concerns are something we take seriously. Our inbox is available for you to send the requested details so we can report your recent experience to the appropriate parties involved, as we understand the importance of having tower bars in your room. 1/2

Our team values this thoughtful feedback and these suggestions. We acknowledge why the absence of towel rods and a dish rack stood out during your stay. 1/2

Thank you so much for sharing this wonderful story. Your comments about nighttime lighting are incredibly relatable, and we're glad the adjustable reading light worked out well. 1/2

Hello, Jennifer. We completely understand your disappointment. As a longtime Choice member, you had every reason to expect a clean, safe, and welcoming environment, and we regret that the conditions you encountered left you feeling unable to stay. 1/2

Hello, Kent. We sincerely regret the unpleasant experience you have gone through at one of our properties. Cleanliness and exceptional service are part of our top priorities, and we understand why you feel disappointed. 1/2

Hello, Donald. We sincerely regret the unpleasant experience you had at one of our properties, especially after having to leave for a medical emergency. We want to report what happened immediately. 1/2

Hello there. We can only imagine how upsetting and uncomfortable it must have been to discover what appeared to be a bedbug and to be bitten while trying to rest. Please know that we take concerns like this very seriously, and we want to report this matter. 1/2

Hello, Thatcher. We sincerely regret that we have left such a negative impression. We understand the importance of having the best accommodations in your room, and we want to report the inconveniences with the parties involved. 1/2

Hello there. We sincerely regret that the elevator was out of service during your stay, especially given the impact this could have on a guest who relies on wheelchair accessibility. We understand how concerning and stressful this situation must have been. 1/2

Hello, Phil. We regret that we have left a negative impression. We understand that you are looking for the best resolution. My team and I want to report what happened; please DM us with more details, including the hotel address, date of arrival, and name on the reservation. 1/2

My team appreciates why you're upset. Having to leave your apartment because of an emergency is already stressful enough. Your comments about local residency policies and their impact on you and others in similar circumstances are important and will be taken seriously. 1/2

Thank you for sharing the hotel location, James. We do not intend to make this process difficult since we want to help and report what happened with your reservation. To locate all your details, we kindly ask you to DM us the date of arrival and the name on the reservation. 1/2

We can imagine how upsetting this experience has been, Lani. Feeling uncomfortable or threatened in a situation involving the housekeeping service is certainly concerning. Please feel free to DM us the date of arrival and the name on the reservation. 1/2

Hello, David. We regret that you feel that way due to the Bluegreen offer. We understand why you would feel frustrated, and we appreciate you taking the time to share your concerns. Your feedback and suggestions are important to us and will be taken into consideration. 1/2

We understand how frustrating it can be when you are trying to cancel your reservation and not receiving assistance, Jody. We replied to your private message with the details we have; you may refer to it and send us any additional updates. 1/2