Real voice feedback collected, curated, delivered and shared #customerexperience #cx #hx #ex #VoC #customervoice #empathy
Wellington, NZ
Joined July 2008
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Is your ongoing feedback program still delivering results or is it boring your staff senseless? Read our latest blog entry to find out how we maintain the sizzle. 🔥
bigears.com/post/what-to-do-…
BigEars retweeted
When it comes to products, the story doesn't exist just to sell. It's there to help you define what you're working towards, help you understand it, and help you understand your customers.
Beautiful people with interesting stories to tell! Check out what our co-founder @a_joyful_shirt has been up to at #VivaTech2023 🇫🇷📸
linkedin.com/feed/update/urn…
CEO David Gaffney representing the best of NZ tech at #VivaTech2023
Last chance to meet David and the team TODAY (Saturday) at booth K10-010 🇳🇿 🇫🇷
BigEars retweeted
🍷 Such a pleasure to have hosted these 🇳🇿 New Zealand companies here for @VivaTech this week. So proud to see Kiwi ingenuity and innovation attracting so much attention at Europe's biggest startup and tech event.
#SeeTomorrowFirst @NZTEnews @ArianeGonzale17 @LesMillsEuromed
The wait is over! We are LIVE at #VivaTech2023 🇫🇷🎉
Join @a_joyful_shirt and the rest of the team today or tomorrow at booth K10-010 for a look at our latest innovations in customer feedback!
app.vivatechnology.com/partn…
Okay the team back in Wellington NZ are getting seriously jealous now! 😆🇳🇿
@a_joyful_shirt enjoying a view over Paris with BigEars co-founder Mark Forsyth and CEO David Gaffney 🇫🇷
#paris #VivaTech2023
BigEars retweeted
🧰 Fantastic to see so many innovative 🇳🇿 New Zealand companies at @VivaTech... and to get to try out some of the tech! @SeeTomorrowNZ
@FutureWkStudio
@WaxeyeStudio
@BigEars
@FlintfoxIntl
@ttc_quality
@oritain
@couchdrop_
@AplyId
@MovioHQ
@MarginFuel
@LesMillsEuromed
BigEars retweeted
Combining BigEars passion for human connections with my passion for photography at VivaTech. Checkout @humans_of_vivatech over on Insta! Posting links here too!
The BigEars team 'hard at work' in Paris for VivaTech 2023 🗼🇫🇷😁
Catch up with us at booth K10-010 this Friday 16th or Saturday 17th, or message Julia Forsyth, @a_joyful_shirt to connect!
#VivaTech2023
Countdown to VivaTech 2023! 🇫🇷🗼🎉
Catch up with us at booth K10-010 this Friday 16th and Saturday 17th, or message our founder, Julia Forsyth, @a_joyful_shirt to connect!
#VivaTech2023
A recap of our May insights report on Retail. What is employee NPS and why is in-store shopping having a renaissance? Find out here and join us next month for latest trends facing the insurance industry.
#Retail #Insight #CustomerExperience
This is so important, and easy to forget when you're busy. Great advice @annebibb 😁
🎉 Celebrating team achievements and milestones can strengthen team dynamics and create a positive employee experience. #TeamCelebrations #EX
Just three weeks to go! 🇫🇷 Proud to be exhibiting at VivaTech Paris.
#countdown #VivaTech #seeyouthere
"By broadening the reach of customer feedback, organisations can cultivate a culture of empathetic problem-solving."
A great article by our co-founder @a_joyful_shirt
linkedin.com/pulse/unleashin…
Customer experience + employee experience = brand experience.
retailtouchpoints.com/topics…
Known as the 'helper's high', the feeling we get when we help people comes from an area of the brain associated with pleasure, social connectedness, and trust, and if your job doesn't involve direct contact with customers, you might be missing out on it.
'Feedback gathered and acted upon' is one of nine key culture enablers according to this 2021 article from PWC, which reports that 66% of C-suite executives now believe culture is more important than strategy.
pwc.com/gx/en/issues/upskill…
"74% of employees who work in customer-facing roles find their jobs meaningful, versus 56% of employees who do not work in customer-facing roles."
Customer connectedness = a sense of purpose.
surveymonkey.com/resources/r…