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As of this morning, we have restored service to 97% of our customers affected by Hurricane Isaias. There remain some areas that are still inaccessible due to power availability and ground conditions.
We know overall progress does not replace an individual restoration estimate. We are working to provide clearer updates as crews gain access. Once service is restored, appropriate outage credits will be applied automatically. Spectrum equipment damaged by the storm will not be charged to customers.
Customers can report storm damage here: spectrum.net/support/forms/s…
Thank you.
Escambia County: Spectrum continues to make progress restoring service to customers impacted by Hurricane Isaias. 80% of our customers across the county are back online.
We understand how much our customers rely on our services. To support local efforts, we have brought in additional support crews who are ready and waiting to access over 110 areas that are heavily damaged; these areas need to be cleared and safe before that work can be completed.
We appreciate your patience as we continue to focus on restoring service to impacted customers as quickly and safely as possible.
For more information, please visit spectrum.net/stormcenter
Pensacola customers, we have deployed two WiFi trailers in your area as we continue restoration efforts after Hurricane Isaias:
Hitzman-Optimist Park and Bayview Park:
Restoration Efforts are underway in areas affected by Hurricane Isaias.
Spectrum has opened 1,541 free WiFi access points across 540 zip codes in Alabama and Georgia. These are available to all, not just Spectrum customers.
Spectrum customers can access more information here: spectrum.net/support/general…
For Spectrum customers in areas previously serviced by Cox Communications: cox.com/residential/support/…
Our teams are out assessing for physical damage to our network where it’s safe to do; we are seeing multiple power outages in the area. Please stay safe!
Spectrum is preparing for Hurricane Isaias. We are actively monitoring conditions, and are staging crews so we can respond as quickly as possible.
We work closely with local power companies; if you lose power, they will have the most accurate information. Once power is restored, and conditions are safe, our techs will work quickly to restore any affected services.
For more information, visit: Spectrum.net/stormprep
For our customers in areas formerly serviced by Cox Communications: cox.com/residential/support/…
We're excited to welcome @CoxHelp to @Ask_Spectrum!
Stay tuned, we'll keep you posted every step of the way
Learn more at CoxIsNowSpectrum.com
Hawaii customers, we continue to assess damage to our network caused by Hurricane Lala. Our service interruptions are largely aligned with power outages impacting the area. We have already started to make the necessary repairs to our network wherever we have access, and it is safe for our employees to do the work.
We have hundreds of dedicated maintenance and field operations technicians who are working to restore services as soon as possible.
We've opened nearly 3,000 Spectrum WiFi access points across Hawaii to help the community stay connected.
You can find more information by visiting
spectrum.net/support/general…
Hawaii customers- we're actively monitoring weather conditions ahead of Tropical Storm Lala, which is expected to bring high winds and tropical storm conditions to your area. We are staging crews now so we can respond as quickly as possible.
We work closely with local power companies, and if you lose power, they will have the best information. Once power is restored, and conditions are safe, our techs will work quickly to restore any affected services.
For more information, visit Spectrum.net/stormprep
Ask Spectrum retweeted
Spectrum's in-store ASL service now connects deaf customers with virtual ASL interpreters in nearly 100 Stores.
Because connections – online, over the phone or in stores – shouldn't come with barriers: corporate.charter.com/newsro…
ALT Spectrum Mobile store employee and ASL interpreter.
To support the community in the wake of last week’s tornado, Spectrum has activated 10 WiFi trailers and opened more than 1,800 WiFi Access Points across the Menasha/Fox Valley Region to help community members stay connected as they file damage claims, conduct business and connect with loved ones.
The trailers provide free WiFi service to any device through the “Spectrum Community Response” WiFi network within a few hundred feet of the locations below. Community members can find more information about the available WiFi Access Points, restoration efforts and more at spectrum.net/wisconsintornad…
The issue with our Spectrum TV app is still ongoing for customers using Xumo boxes. It has been resolved for all other platforms. If you're still experiencing app issues on other devices, please let us know.