Your employees need answers, not a scavenger hunt. Move beyond articles and get real resolution with Zendesk Employee Service AI Agents: zdsk.co/4ypNI79

From answering employee questions to getting the work done. Analyst Keith Kirkpatrick at @TheFuturumGroup examines how Zendesk Employee Service AI Agents and Advanced Action Flows are bringing multi-step employee service workflows to life. Read the report: zdsk.co/4slFU4U

AI security isn’t proven in a single prompt. It’s proven in the real world. Zendesk tested AI agents across 600+ realistic attack scenarios and 33,000 conversation turns—because trustworthy AI needs more than a benchmark score. Read how we’re raising the bar for AI security: zdsk.co/4zRb8DR

The best assists don't always happen on the court. Zendesk is bringing AI-powered service to @IntuitDome to help create a better experience for fans. Because great service is a team sport.

AI that replies is useful. AI that takes action is transformative. In just eight weeks, 300 customers ran 9 million workflows with Advanced Action Flows — avoiding an estimated 750,000 hours of manual work. See how Advanced Action Flows automate employee requests end to end: zdsk.co/4iBe0P6

Mimecast is turning customer support into a proactive defense. Hear from Will O’Keeffe, Senior Vice President of Customer Experience and Delivery at @Mimecast, on how #ZendeskAI helps the team spot trends, automate routine requests, and resolve complex issues faster: zdsk.co/3VWhNhj

Time-off requests should not require a back-and-forth. See how Zendesk Employee Service AI Agents gather leave details, apply company policy, and approve or route requests automatically. Watch the HR demo: zdsk.co/3UF3AoA

A laptop refresh should not create a ticket marathon. See how Zendesk Employee Service AI Agents check eligibility, confirm inventory, update asset records, and coordinate delivery — end to end. Watch the IT demo: zdsk.co/4zLzvmh

90%+ AI accuracy for 100M+ users. @LucidSoftware is using #ZendeskAI to automate complex support and help its team focus on the work that moves customers forward. “We really wanted to go with a partner that we were all in with. Zendesk has been that for us," said Keyvan Sadigh, VP of Customer Operations at Lucid Software. See how Lucid scaled smarter: zdsk.co/4BhCjJq

When software access takes longer than the project itself, something’s broken. Zendesk Employee Service AI Agents get requests moving — so employees can get back to work: zdsk.co/3WiWZ3A

Stop making employees chase answers. Make AI complete the work. Introducing Advanced Action Flows for Zendesk Employee Service AI Agents — so employees can ask for what they need, and AI can orchestrate the systems, approvals, and workflows to resolve it. Beyond answers. Into action: zdsk.co/4yYGDvC

Sophomore slump? Never heard of it. Two seasons in, and the @valkyries are already rewriting the playbook. What a run. What a team. What a way to make your mark. All of us at Zendesk are proud to be in your corner. Keep making history.

Your customers’ AI assistants need to know they’ve reached the real you. Open Service Directory gives AI assistants a trusted way to find verified brand support — so customers get more done, and brands stay in control. Join @Betterment, TeamSystem, @TBAuctions_, and other leading brands in building the future of service: zdsk.co/4ezVBzM

Protecting 27 million+ users means support can’t slow down. @Mimecast is using #ZendeskAI to turn support into a competitive advantage, reaching up to 70% AI deflection in beta testing. See the story: zdsk.co/4hYNSfQ

If you're building AI for customer service, this is worth your time. Ben Mitchell, Zendesk's Head of Product Design, argues that as AI becomes more capable, the real design challenge is how people and AI work together. "I see this trap too often – we remove one manual, time-consuming task and introduce another: Watching the swarm. Human control should expand capacity rather than serve as a superficial promise that a person is monitoring behind the scenes." Read why the future of service is human-led, AI-powered: zdsk.co/4zwKTSN

Zendesk has been named a Major Player in the IDC MarketScape: Worldwide Contact Center as a Service (CCaaS) Applications 2026 Vendor Assessment. Explore Zendesk Contact Center solutions: zdsk.co/4yQffjt (Source: IDC MarketScape: Worldwide Contact Center as a Service Applications 2026 Vendor Assessment, doc #US51831324, September 2026)

We’re just days away from the @Gartner_inc® IT Symposium/Xpo™. Stop buying AI that creates more tickets than it solves. See how Zendesk Employee Service AI Agents resolve multi-step IT requests in @SlackHQ and @MicrosoftTeams — with enterprise permissions built in. Meet us at Gartner conference or book a 1:1 demo: zdsk.co/4ik7uw5

Machine Gods podcast co-host @CaseyNewton will join @OpenAI’s @colinjfleming at Zendesk AI Summit. Big questions. Candid answers. November 12. Register: zdsk.co/3TVQEKA