Xurrent unites ITSM, Incident Management & Response, and reliability in one AI-driven platform built for speed and simplicity.

Austin, TX
Joined December 2018
Your queue will survive four hours without you ๐Ÿ“… Take the afternoon for #miniCON2026, Nov 4 in Blaine, MN. Xurrent will be there all event, and happy hour after is on us. Event details: hubs.la/Q04B3qwr0 #ServiceDesk #HDI
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Same 2am page, two ways ๐ŸŒ™ Without Sera: dashboards, logs, DMing the senior engineer. With Sera: summary written, probable cause with a confidence level, exact line linked. See it live on October 29th ๐Ÿ‘‡hubs.la/Q04B1ybP0 #AI #SRE
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Bring your roadmap, your stack, and your toughest ESM questions to the Xurrent booth at SERVIEW Tool Meetup. Xurrent will be on-site at every stop this November, ready for the real conversation. โœ… Register ahead โ†’ hubs.la/Q04xHzB20 #ITSM #SERVIEWTOOLMEETUP26
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The hardest part of replacing your ITSM isn't picking the vendor. It's building a case that survives go-live. ๐Ÿ“„ Join us and XTIVIA on Oct 22, and leave with two resources to put it to work. hubs.la/Q04z_H0D0 ย #ITSM #ServiceManagement
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The best incident partner shows up with context, keeps the status requests off your back, and leaves the decisions to you.ย  That's the bar we set for Sera, our AI SRE teammate in Xurrent IMR ๐Ÿคย  hubs.la/Q04BgsJc0 ย #SRE #IncidentManagement
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Someone gave an AI agent admin access in Dev for a quick test. Nobody took it back. ๐Ÿ‘ป Help Desk Horror Stories: The Ghost with Admin Access #AIAgents #ITSM
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You gave your engineers AI to write the code. Where's the AI to fix it? ๐Ÿšจ Meet Sera, Your AI SRE Teammate in Xurrent IMR. Probable cause, evidence, and the exact line. Sera proposes solutions. Your engineer makes the decisions. Read more ๐Ÿ“„ hubs.la/Q04Bg7LC0 #AISRE #SRE
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Your monitoring isn't the problem. What happens after the alert fires is. PopClub added Xurrent IMR on top of Datadog: alert to incident in under a minute, P0 ack in 10 to 15. ๐Ÿ“Š hubs.la/Q04zXDQJ0 #SRE #IncidentManagement
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"That's how it was set up" isn't a migration strategy. ย  We're joining StrataCom Oct 27 to help Ivanti Service Manager teams decide which customizations to keep and which to retire. โœ… hubs.la/Q04zBJMd0 ย #ITSM #Ivanti
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Would you let an AI agent touch production today? ๐Ÿ‘€ We asked SREs all day at SREDayBangalore. Not one said yes.ย  Their reasoning: bad data, reversibility over criticality, and no way yet to grade an agent's work.ย  Full breakdown ๐Ÿ”— hubs.la/Q04zLhKl0 #SRE #AIOps
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Most ITSM deals don't die in the pitch. They die between "something's off" and "signed contract." ๐Ÿ“‰ย  On Oct 22, we're joining XTIVIA to show you how to get yours across the finish line. hubs.la/Q04z_CH80 ย #ITSM #ITLeadership
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Legacy ITSM was built for a world where tickets moved at the speed of email. That world is gone. Xurrent unifies ITSM, ESM, and ITOM in one platform, not bolted together after the fact. See it at SERVIEW Tool Meetup this Nov โ†’ hubs.la/Q04xHy9w0 #ITSM #ESM
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Dashboards make great historians and terrible forecasters. ๐ŸŒฆ๏ธ Zac Nickens of Resonance Systems AI joins the new Incidentally Reliable to talk predicting outages before they land. hubs.la/Q04zMKTX0 #SRE #Observability
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Every on-call rotation has a secret escalation path: a 2am DM that just says "hey, you up?" ๐Ÿ˜… Something's coming soon to Xurrent IMR for whoever's holding the pager ๐Ÿ‘€ #OnCall #SRE
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Your monitoring tells you what already broke. Not what's about to. ๐Ÿ“‰ Zac Nickens joins Jim Hirschauer on the next Incidentally Reliable to talk weather forecasting for your infrastructure. Subscribe so you don't miss it. ๐Ÿ”” hubs.la/Q04zdNw10 #SRE #Observability
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Missed Level Up this summer? All 3 IT maturity sessions are on demand now, from firefighting to full ESM. Warm up with Xurrent Flow or Xurrent Pong first. ๐Ÿ•น๏ธ hubs.la/Q04yZMHG0 #ITSM #ITOps
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Should enterprises slow down AI adoption? ๐Ÿ‘€ Our CPO Phil Christianson's answer: not exactly. The bigger risk is AI access nobody can track or revoke. ๐Ÿ”‘ Read the full Q&A: hubs.la/Q04yNJTN0 #ITSM #AIGovernance
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The best part of our customer experience isn't a feature. It's our people. ๐Ÿ’œ Happy #CustomerServiceWeek to our Customer Success and Support teams. Thank you for being the heart of Xurrent. #TeamXurrent
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Your rollback script has never had a bad day. Your AI agent might. The fix isn't locking it down or letting it run wild. It's scoped access and a human in the loop, same as you'd do for a new hire. ๐Ÿ” hubs.la/Q04yBtcp0 ย #AIOps #SRE
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Most "AI-powered" ITSM bolted AI on after the fact. Xurrent built around it. Sera acts on incidents, it doesn't just suggest next steps. Customers see 60% faster resolution because of it. See it live at SERVIEW Tool Meetup this Nov โ†’ hubs.la/Q04xHwRn0 #ITSM #AIOps
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