Award-winning support from @WPEngine. We're dedicated to helping you win online.

Joined July 2012
As updated on our status page, a subset of sites experienced intermittent 404 errors. This issue has been fully resolved at 11:30 am CT Sunday. There is no follow-up needed. We apologize for the inconvenience. wpenginestatus.com/incidents…
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Our team is aware of an issue impacting our platform. A fix is currently being rolled out. Please check our status page for more info and updates: wpenginestatus.com/incidents…
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WP Engine Support retweeted
Today an email was sent without context about setting up a new Zendesk login. This was not spam and there was no security issue. It was created while upgrading support services and transferring previous tickets to a new Zendesk instance. (1/2)
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WP Engine Support retweeted
Creating a login is NOT required and you dont need to take any actions. If you would like to use Zendesk, feel free to set up your new account by following the steps in the email. If you are an @wp_acf customer, you can continue to use your ACF customer portal as usual (2/2)
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WP Engine Support retweeted
For this Halloween-themed episode of the Press This podcast, we’ve asked @ChrisWiegman and @DerekAshauer to share terrifying #webdev tales, guaranteed to make WordPressers shiver. Listen to it here torquemag.io/2022/10/press-t…
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We have been made aware of an issue with the European region (London Europe-west2). We are actively investigating the problem now and will update our status page with more info as it becomes available. Thank you for your patience! Monitor the status page: wpenginestatus.com/
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We are investigating intermittent outages for domains that are utilizing Cloudflare for DNS. We currently suspect an outage with this vendor and we’re working to learn more ASAP. We will update our status page with more info as it becomes available. Thank you for your patience!
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Replying to @zslabs
Hi Zach, I apologise if you are still receiving emails from us. Would you please DMing us the name of the site in question so we can get a resolution for you? ^IR
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Hi Zach, Again, I do apologise about that. If you wouldn't mind sending it onto us again so we can investigate why you are still on the mailing list. Thanks ^IR
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WP Engine Support retweeted
This Memorial Day weekend we are so thankful for the sacrifices that veterans past and present have made for our country. It’s our honor to work alongside and for some of these heroes. Thank you from the WP Engine family!
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WP Engine Support retweeted
WordPress 4.9.1 was released today! Here's what you need to know about the newest maintenance/security update. wpeng.in/wp491/
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Hi! We delete and ban offending accounts. ^EZ
Can I get a shot of the original email? ("show original") This would give us a bit more info. ^EZ
Hi! Can you DM me a screenshot of the email with the address so I can look into this? ^EZ
Hi, Alex! I'm looking into the status of this right now. ^EZ
Are you able to hop into a live chat at the moment? A tech can take a look and help troubleshoot ^EZ
Hi, Brittany! Are you still having issues with SFTP? Are you able to hop into a live chat at the moment? ^EZ
Ok! Please let me know if I can help with anything else. ^EZ
Hi, Mark! What's your install name? ^EZ