WOW! Care

Nearly 90% of WOW! modems impacted by Isaias are back online. Most remaining outages are due to commercial power loss, and service will restore automatically as power returns. Thank you for your patience as recovery efforts continue.

Hurricane Isaias: Some customers are experiencing service disruptions due to power outages and other storm-related damage across affected areas. We are prepared to restore service as soon as conditions are safe & will continue to provide updates as restoration efforts progress.

We’re closely monitoring Hurricane Isaias as it approaches landfall. Strong winds, heavy rain, and storm surge may impact areas along its path. The safety of our customers and crews comes first. If outages occur, we'll begin restoration efforts as soon as conditions are safe.

Michigan service outages caused by Thursday's severe storms were resolved Sunday evening. Customers still without power should see WOW! service return once power is restored. Thanks for your patience as we worked alongside local power crews to safely restore service.

Michigan power restoration continues following Thursday's severe weather. Over 30k residents remain without power, impacting WOW! services in some areas. DTE expects restoration to be completed today, and WOW! services should follow. Thank you for your continued patience.

Michigan Storm Recovery Update: Power outages continue to affect 95k+ homes and businesses, impacting some WOW! services. Since Friday, WOW! has restored service to over 9k customers. We're working around the clock to restore service as power returns. Thanks for your patience.

Services in Greenville, SC have been restored. We appreciate your patience while WOW! fiber technicians worked to restore service as quickly as possible.

Some customers in Greenville, SC are experiencing a service disruption. WOW! fiber technicians are onsite working to restore service as quickly as possible. Thanks for your patience.

Severe Michigan storms caused widespread outages and service impacts. Utility crews and WOW! technicians are working around the clock to restore power and services. Utility crews estimate power restoration to reach 65% by Friday, 90% by Saturday, & 100% by Sunday.

Services in Dearborn, MI have been restored after a utility outage that impacted services in the area and damaged our fiber line. Our team worked overnight to complete repairs as soon as access was available. We sincerely apologize for the disruption and appreciate your patience.

Michigan Outage Update: Due to access restrictions by the utility company, WOW! technicians are still working to repair the fiber line as quickly and safely as possible. At this time, we expect service to be restored later this evening. Thank you for your patience.

Michigan Outage Update: Current estimated service restoration time is 4:30 p.m. Severe weather moving into the area could delay repairs. We'll keep you updated as our team works to repair the fiber line damage as quickly and safely as possible.

Some customers in the Dearborn, MI area are experiencing an outage due to a fiber line that was damaged by a third-party utility provider. Technicians are onsite working to repair the damage and expect service to be restored within the next few hours. Thanks for your patience.

Services in Columbus, GA have been restored. We appreciate your patience as our teams worked all day to repair the aerial fiber line that was damaged by a large truck. While outages of this nature are rare, we acknowledge that doesn't make them any less inconvenient.

Earlier today, a truck damaged an aerial fiber line in Columbus, GA, causing an outage for some customers. Crews are repairing it, with full restoration expected in 5–6 hours. We understand the disruption and appreciate your patience.

Some customers in the Columbus, GA area are experiencing a service outage caused by an aerial fiber line being torn down over the highway at 2331 Wynnton Rd, Columbus, GA. WOW! technicians are working hard to restore services as soon as possible. Thanks for your patience.

Services in Troy, MI were restored last night. We appreciate your patience as WOW! technicians worked tirelessly to rerun the fiber line that was cut by a third party to restore services to the area.

Technicians are on-site installing a new fiber line near 962 Sylvanwood St. in Troy, MI following a third-party damage that caused an outage earlier today. We expect service to be restored this evening and appreciate your continued patience.

WOW! technicians have confirmed a third-party fiber cut near 962 Sylvanwood St. Technicians are on the scene working to restore services as quickly as possible.

Some customers in the Troy, MI area are experiencing a service outage. WOW! technicians are onsite investigating a potential fiber line cut and will work to restore services as quickly as possible. Thanks for your patience.