@vawns

Irish, mum and ITSM fan girl. #ITSM #WomenInTech #Feminism. Dublin - Basingstoke, She/Her. 🇮🇪 🇪🇺 All tweets my own.

 UK & Ireland
Joined July 2008
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Vawns Murphy retweeted
Stephen Mann@stephenmannMar 30
Superheroes, Service Desks, and Chaos Monkeys – What I Learned from @sdi_institute SPARK26 by @vawns itsm.tools/spark26/ #SPARK26

Superheroes, Service Desks, and Chaos Monkeys – What I Learned from SDI SPARK26

SDI's annual SPARK conference was in March 2026. In this article, Vawns Murphy shares the SPARK26 best bits, including tips and advice. 

itsm.tools
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For the night that's in it: rte.ie/toy-show-appeal/ #LateLateToyShow

RTÉ Toy Show Appeal | Charity | Donate | Late Late toy Show

RTÉ Toy Show Appeal | Charity | Donate | Late Late toy Show | CFI | Community Foundation Ireland

rte.ie
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Vawns Murphy retweeted
Ric@RickyCarterna13 Oct 2025
And we go Live to the Vodafone UK IT department….
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Final analysis #SDISpark
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Have your service desk techs spend a week working in the rest of the business so they can understand their pressures #SDISpark
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What’s new in ITIL4? Practices over processes, the Service Value Sustem and shift from lifecycle approach to driving value #SDISpark
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Beware of people who say that AI can be all things to all people #SDISpark
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Begin with the end in mind #SDISpark
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Next up we have Doug Raybold on much ado about ITIL3 vs ITIL4 #SDISpark
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Focus on impact. Let’s do better. #SDIspark
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Stop relying on emails. They don’t fix things and they’re like germs. Each email generates 7 more. Hard relate #SDIspark
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When someone asks you to do something, wright it down and cross it off when it’s done. Lists are good. #SDIspark
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People don’t care about stats, they appreciate you caring about their business. #SDISpark
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The problem with the 95% customer satisfaction rating is that we stop focusing on the customer and pushes you down the stats route which doesn’t add value to your organisation. #SDISpark
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Always tell new users, what their user name is. Don’t make them guess! #SDIspark
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Describing queue management “if there isn’t a caravan that’s upside down and on fire at the end of this I’m going to be properly pissed off!” #SDIspark
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The end user journey when encountering the service desk #SDIspark
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Much better đź’š #SDIspark
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How not to make IT welcoming #SDIspark
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In this article, @MatthewPhelan, co-founder of The Happiness Index & speaker at #SDISpark, discusses the role and limitations of technology in people strategy. 💡 Find out more about the great #SDISpark line-up at sparkfestival22.com hrmagazine.co.uk/content/com…
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