The official Swoon Editions customer support feed! We are here from 9am - 5pm Monday to Sunday, whatever your comment or query. 😄

London
Joined December 2012
Our live chat team are here from 9am-9pm today. Please drop them a message if you have any questions!
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I’m here answering questions over Twitter until 5:30pm! - Tilly
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Want to pick the perfect piece for your home? Use our live chat function to speak directly to our lovely Product Specialist team. ✨
Hi @SianneG we currently only deliver to the UK, but we can deliver to a shipping company of your choice.
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Replying to @MeganWrighton
Hi @MeganWrighton we have emailed you to discuss further
Replying to @conmarney
Hi @conmarney we would be happy to help you with delivery dates. Please send us your order number to check this.
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Hi Marcus. Looks like two consignments raised in error - 6182005038 is due for delivery. 6181990034 has not been received.
Hi Marcus, really sorry to hear about this problem. Can you let me know your order number so I can investigate for you?
Thanks! That’s arriving with AXL on Thursday. They’ll be in touch shortly after - so we’ll be looking at delivery next week. Dom
Hey Laura. If you shoot us the order number we can give you an update.
thanks for that I will chat with you via email
Whats your order number and I can have a look into this for you?
Hi Farid, I'm glad you were able to speak to Jack about this, and apologies for any inconvenience this may have caused you.
Hi Farid, sorry to hear you're having some problems with your order. Please DM Swoon stars an order number so we can investigate
Hi Lindsay, Thanks for getting in touch. The bowl is detachable, however it is screwed on to hold the marble plate in place.
Hi Karen! The Anita has proven popular and previously returned, so although sold out for now, you may see a come back!
Hi Lindsay, thanks so much for your kind words! Please give 'Swoon Editions' a follow on Instagram for more inspiring content!
Hi Twanya, we've processed a full refund for you now. For anything else, don't hesitate to get in touch.
Hi Twanya, I'm sorry you've experienced some problems with your delivery. There should be something in your inbox now.