Publisher @UCTodayNews @CXTodayNews. CX and Workplace technology intelligence — UC & Collab, AI productivity, employee experience. Opinions mine, signals ours.
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Nothing else matters except product-market fit.
Episode two of Binary to Billions is out NOW!
I speak with You Mon Tsang, Founder and CEO of ChurnZero, on the realities of building B2B companies, what founders consistently get wrong, why churn starts on day one, and how AI is reshaping customer success.
“If your customers are happy and getting good use out of your product, that’s what matters.”
Watch the full episode now on all major podcast platforms, and follow along for more.
Rob Scott retweeted
“The standard of entries this year was seriously high.”
The finalists for the UC Awards 2026 have now been announced. Congratulations to every organization that made the shortlist.
Chair of Judges Marcus Law says choosing the finalists was a really difficult decision. Our independent panel of enterprise leaders and industry analysts went through every entry, and the quality of innovation across the board made this one of the toughest years yet.
Every company on this list has shown it is driving genuine enterprise transformation and delivering real value to its users. This year’s finalists span Core UC, Transformation, Trust, People and Momentum, and our brand-new Enterprise Impact track.
If you entered, now is the time to find out whether you made the cut. Head over to the UC Awards 2026 website to see the full list of finalists.
The winners will be revealed live on UC Today’s LinkedIn page on November 5, 2026.
Good luck to all the finalists and thank you to everyone who entered.
The hardest part of building a company isn’t starting, it’s knowing what actually matters once you do.
In the next episode of Binary to Billions, ChurnZero founder You Mon Tsang joins me to unpack the lessons behind building, selling and starting again.
From why product-market fit beats polishing your logo, to the reality of churn, customer success and AI, this is an honest conversation about what it takes to build through uncertainty.
“Nothing else matters except: are your customers happy and getting good use out of your product?”
The next episode lands 21st of October on all major podcast platforms.
Watch and follow along for more candid conversations with the people shaping the future of business.
Rob Scott retweeted
The UC Awards 2026 finalists have been announced!
Workplace technology is evolving at a breakneck pace, creating endless new possibilities for enterprise teams. At the same time, business leaders are demanding more concrete proof of return on investment than ever before.
The organizations that made the cut for the UC Awards 2026 have successfully navigated both of these realities.
Rob Scott, Marcus Law, and our judging panel have spent the last few weeks demanding hard evidence and measurable outcomes from every single applicant.
This year's finalists are truly securing global communications, deploying practical artificial intelligence, and completely reinventing the modern working day.
You can find the full list of finalists competing for a trophy this November on the UC Awards platform.
Zoom Wants to Own the Digital Campus Stack
The Zoom platform continues to expand with new innovations, introducing Classroom and Video Management 2.0 to transform teaching, learning, and engagement intelligence. The bigger play is platform expansion, strengthening customer retention and increasing competitive pressure on collaboration and edtech rivals.
Source: UC Today
Meta’s Camera-Free AI Glasses: Privacy Breakthrough or Surveillance in Disguise?
Meta’s audio-only AI glasses could unlock workplace adoption by removing cameras and the “pervert glasses” stigma. But ditching the lens doesn’t eliminate privacy concerns. Is hands-free AI the next workplace productivity breakthrough, or simply a less visible form of surveillance?
Source: UC Today
BMW’s HR Portal Crashes as 40,000 Staff Rush to Check Exit Offers
BMW’s internal HR4Me portal buckled as 40,000 eligible employees simultaneously accessed personalized severance calculations. Not a core data-handling failure, but an infrastructure bottleneck that raises a bigger question: can enterprise HCM platforms handle mass workforce restructuring at scale?
Source: UC Today
🤖 Made with AI
Adobe and Heathrow Expand Partnership for AI-Powered Passenger Experiences
— Adobe and Heathrow have expanded their partnership to launch a new digital experience powered by agentic AI and customer experience orchestration. Adobe’s platform will personalize passenger content and improve the visibility and accuracy of Heathrow's information across AI search tools, helping travelers find relevant, reliable journey guidance.
Meta, Walmart and others introduce protocol for customer-owned AI agents
— Meta, Walmart, Stripe, Shopify, and Sierra have launched the Personal Agent Protocol, an open standard to help businesses identify and interact with customer-owned AI agents. It is designed to support authentication, customer consent, and transaction controls for agent-led customer journeys.
As cited on CX Today
🤖 Made with AI
Rob Scott retweeted
CX Today's Nicole Willing is out and about at Engage Customer Summit 2026 at Evolution London today...
We're looking forward to some great conversations with CX decision-makers and industry leaders exploring the future of customer engagement.
If you spot Nicole, please say hello and stay tuned for more coverage form the event!
Rob Scott retweeted
Latest: BT acquires TalkTalk to protect customer service continuity
BT has acquired TalkTalk Telecommunications Limited and PlatformX Communications Limited out of administration to protect continuity of service for 2.5 million customers. The company said the deal was aimed at avoiding material harm to vulnerable customers and key emergency services, with a regulatory review expected in the coming weeks.
42hr battery! 🤯
In brief: HP announces OmniBook 5 laptop (with 42-hour battery)
HP has announced the OmniBook 5, a 14-inch Windows laptop that starts at $699.99. It includes a 2.5K OLED touch display, Intel Core 7 processors, up to 42 hours of local video playback, and is due in October 2026 on HP’s website and at Best Buy.
Rob Scott retweeted
Acquisition: CallTower completes acquisition of Momentum cloud voice and collaboration assets
CallTower has completed its acquisition of assets tied to Momentum Telecom’s cloud voice and collaboration business, adding more than 3,500 customers and over 250 employees. The deal expands CallTower’s base to more than 8,500 organizations and adds four Momentum senior leaders to its executive team.
Rob Scott retweeted
"Good news, the UC Awards deadline has been extended."
Because of overwhelming demand, we have officially extended the final deadline for the UC Awards 2026. You now have until 23:59 (BST) on Friday, October 2nd to finalize your case studies and prove your workplace technology drives genuine enterprise transformation.
As Head of Judges Marcus Law explains in his latest update, this is your absolute last chance. There will be no further extensions after this date. Once the portal closes, there is no extra time, and incomplete entries will simply not be submitted to the panel.
Finally, please remember that for any paid categories, submissions left unpaid will not be considered by the judges. Take advantage of this final window and lock in your application before it is too late.
Rob Scott retweeted
We are giving you a few extra days to sharpen your entry.
Due to unprecedented demand from the workplace technology community, we have officially extended the deadline for the UC Awards 2026. You now have until 23:59 (BST) on Friday, October 2nd, to finalize your submissions.
This is your absolute final opportunity to enter. No further extensions will be granted after this date. If your team has built technology that is genuinely reshaping the modern workplace, you need to lock in your application now before the portal closes for good.
Please note a critical requirement for all entrants: For any paid categories, submissions left unpaid will not be considered by the judging panel.
Take advantage of this final window to polish your evidence and ensure your team gets the recognition they deserve.
Rob Scott retweeted
Acquisition: RingCentral agrees to buy Dimelo for digital customer engagement
RingCentral has agreed to acquire Dimelo, a cloud-based customer engagement platform. The company says the deal will help it support more digital channels, including email, live chat, social media and in-app messaging, while giving agents a single interface for managing customer interactions.
The newest episode of B2B is out now!
Cutting through a technology sector that often celebrates overnight successes and massive funding rounds. The reality of building a resilient enterprise requires surviving near-fatal business threats and massive personal risk.
Melissa Solis built GIACT with her brother starting with just $300 in cash. She navigated federal investigations and internal crises to eventually sell the business for $610 million.
I sit down with Melissa to unpack the brutal reality of scaling a company.
She now leads the AI company Inbenta and sees the same operational failures repeating across the market.
She shared her unfiltered perspective on what separates enduring companies from expensive failures.
As she told Rob during the interview, "So I tell everyone, you're going to go through hard times."
Watch the full episode on Youtube, or listen along on Spotify.
You don't want to miss this.
