Purpose-built AI agents. One CX platform.
Redwood City, CA
Joined March 2017
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AI isn't a single-user tool — it's an org-wide investment. 🎯 Brian Trumbell on why leaders fail when they treat AI like just another tool in the stack, instead of a strategic shift touching workflows, staffing, and CX. Watch 👇
From 1-2% visibility to full coverage. 📊 Paul Marino from Woodforest Bank on how manual review left mountains of customer data untapped — until scalable feedback let them coach agents on a full month of calls instead of just one hour. Watch 👇
Why do long-running AI agents fail near the finish line? 🛠️ Streaming doesn't solve lost work — durable execution does. Our latest blog breaks down how we rebuilt CoBuilder so agent workflows survive restarts and disconnects without losing progress. Read:
observe.ai/blog/why-request-…
From 400 coachings a year to 27,000. 📈 Ryan Moore from DailyPay breaks down how real-time data turned his team from a cost center into a revenue generator: 90K new customers, $18M in revenue, 168% growth, 58% lower costs — in 3 years. Watch 👇
Your AI agents are only as good as the knowledge behind them. 🧠
Our blog breaks down the Context Center: the governed data layer keeping AI agents synced, accurate, and ready.
Read more 👉️ observe.ai/blog/context-cent…
Are your metrics fighting each other? ⚖️ In this clip, we break down a common trap: optimizing for handle time one quarter often tanks CSAT the next. The fix isn't picking one metric to chase, it's looking at handle time, CSAT, and more together for what's actually sustainable.
"That time saving alone is huge." 🙌
3CLogic customers are automating call reviews with Observe.AI — saving up to 30 hours a week. Hear from Rachel Brown, Sr. CSM at 3CLogic, on the impact.
observe.ai/customers/3clogic…
Not all agentic AI is built for CX. 🎯
Purpose-built for real customer conversations (overlaps, interruptions, complexity) — powered by multi-agent architecture that handles long, hard calls, not just simple ones. Watch 👇
Chicago, we're here! 🌆
The Observe.AI team has landed at CCW Exchange, ready to talk all things Agentic CX. If you're rethinking how AI Agents can support your frontline teams (and who isn't these days?), let's grab a few minutes together.
Come find us on-site!
We're at Ai4 this week!
Come find the Observe.AI team on-site to see how our Agentic CX Platform is helping enterprise teams equip their frontline with AI Agents that actually move the needle.
Stop by the booth, say hi, and let's talk about what's next for CX! 👋
Meet Observe.AI at CCW Executive Exchange, Chicago 🌆 Aug 5–7 @ Radisson Blu Aqua Hotel.
Come see how our Agentic CX Platform is reshaping frontline teams. Visit our booth👇
"The UI was far and away better than anything else we looked at."
Insights are only half the equation. The real win? Feeding those insights straight into coaching — and watching CX improve in real time.
That's the Agentic CX Platform difference. 🎯
We're heading to Ai4 2026 next week in Las Vegas! 🎰
Find our team at Booth #1549, where we'll be showing how our AI Agents help enterprises move beyond single, generic tools to a coordinated system of specialized AI agents that complete CX work end-to-end.
🎙️ Why has CX become AI's ultimate proving ground?
Our own Sneha Iyer joined @RavitJain on Tech Transformed to unpack it — from AI Agents resolving verifications & refunds in real time, to why "Frankenstein stacks" kill your ROI story.
A must-listen for CX & AI leaders 👇
Measuring what matters makes all the difference 📊
DoorDash on how Observe.AI helps them find "pockets of opportunity" in support — and turn that visibility into happier, more loyal customers.
👇
Big news: we've entered a multi-year Strategic Collaboration Agreement with AWS to accelerate how enterprises deploy AI Agents for customer experience 🚀
Together we're unifying AI Agents for Customers, Frontline Teams, and Operations across the full CX lifecycle:
🗣️ Automation Agents
👥 Companion Agents
⚙️ Operations AI Agents
We're also now live on AWS Marketplace — making it easier for AWS customers to discover, purchase, and deploy our Agentic CX Platform using existing AWS commitments.
Full announcement 👇
finance.yahoo.com/technology…
