Our upcoming workshop will help you build the skills and habits to maintain your energy, manage your emotions and stay focused during challenging interactions. Gain practical techniques, protect your wellbeing & build a personalised toolkit to support your confidence 👇

Join us for our next Head to Head interview with Myrtle Lloyd, Director General for Customer Services at @HMRCgovuk. With extensive experience leading service transformation, Myrtle will share valuable insights for leaders looking to navigate uncertainty and drive better CX.

🏆Entries are now closed for the #UKCSA27! Thank you to everyone who submitted an entry this year - we’ve seen a high level of interest in the Awards, and we look forward to celebrating the organisations raising the bar for customer service. Book now to secure Early Bird pricing!

What does the future hold for customer service? Join us for the launch of our latest research to hear the latest insights, explore the challenges & opportunities shaping the future of service, and gain valuable perspectives to help your organisation prepare for what comes next 👇

Our #ICSConf27 will bring together service professionals to challenge thinking & prepare for what lies ahead. Join us to hear fresh perspectives, connect with peers & take away practical ideas to lead through change and improve CX. Register today to secure your discounted rate 👇

Today is your final chance to enter the #UKCSA27! There’s still time to put your organisation’s customer service achievements in the spotlight. If you’ve been working on an entry, don’t miss your chance to submit it before the end of the day 👇 #cx #UKCSA27

Register for our upcoming webinar to explore how our new Professional Certificate can help service leaders build leadership skills, lead through change and turn customer insight into service improvements. Register below 👇 #customerservice #cx

Our #ICSConf27 brings together service professionals to gain practical insights & explore how organisations can turn uncertainty into opportunity. 🎤 Hear from influential leader 💡 Gain practical ideas and inspiration 🤝 Connect with peers across sectors Book your place below👇

Our Head to Head series continues with Myrtle Lloyd, Director General for Customer Services at @HMRCgovuk, and our CEO, Jo Causon. Myrtle leads services for millions of UK customers, driving improvements in service quality and operational performance. Register below 👇

Join our upcoming 'Service Wellbeing & Resilience' workshop to learn practical ways to manage emotions in challenging interactions, reset during the day and build lasting resilience habits. Protect your wellbeing and deliver service with confidence - register below 👇