Our latest Breakthrough Research, 'Long Live Customer Experience' identifies 3 scenarios depicting what the service environment might look like in 2035, focusing in particular on the roles of AI & people in customer service. Download the full research to access all findings 👇

Our latest Breakthrough Research is now available to download. The report examines high impact scenarios which could radically impact service, as well as scenarios focusing on the roles of AI and people in customer service. Access the full report via the link in the comments 👇

Join us for a day of expert insight & valuable connections at #ICSConf27. With Amol Rajan returning as Conference Chair, our flagship event will bring service leaders together to tackle the challenges ahead, share ideas & consider how leadership can shape the future of service.

Join our Customer Service Trends & Predictions 2027 webinar for expert insights into the year ahead. We’ll explore the key developments set to influence CX, employee engagement & business performance, and what they mean for your organisation’s strategy. 📅 9 Dec, 9:00 – 10:00 am

Last chance to register! Join us for the launch of our upcoming Breakthrough Research to gain fresh insight into the future of service, the challenges & opportunities ahead, and what organisations need to consider to stay ahead in a rapidly changing landscape. 📆 22 Oct 2026 👇

Our upcoming workshop will help you build the skills and habits to maintain your energy, manage your emotions and stay focused during challenging interactions. Gain practical techniques, protect your wellbeing & build a personalised toolkit to support your confidence 👇

Join us for our next Head to Head interview with Myrtle Lloyd, Director General for Customer Services at @HMRCgovuk. With extensive experience leading service transformation, Myrtle will share valuable insights for leaders looking to navigate uncertainty and drive better CX.

🏆Entries are now closed for the #UKCSA27! Thank you to everyone who submitted an entry this year - we’ve seen a high level of interest in the Awards, and we look forward to celebrating the organisations raising the bar for customer service. Book now to secure Early Bird pricing!

What does the future hold for customer service? Join us for the launch of our latest research to hear the latest insights, explore the challenges & opportunities shaping the future of service, and gain valuable perspectives to help your organisation prepare for what comes next 👇

Our #ICSConf27 will bring together service professionals to challenge thinking & prepare for what lies ahead. Join us to hear fresh perspectives, connect with peers & take away practical ideas to lead through change and improve CX. Register today to secure your discounted rate 👇