Helping Teams Do Their Best Work Ever | Bestselling Author | Keynote Speaker | Organizational Psychologist

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Joined December 2008
A team that never pushes back isn't necessarily agreeing with you. Harmony is easy to mistake for health, especially from the head of the table. The leader is often the last one to notice when the challenging stops. Safety isn't the absence of friction. It's the confidence that friction won't cost you anything. So the real question isn't whether your team gets along. It's whether they'd tell you that you're wrong. When was the last time someone on your team told you an idea of yours was wrong? Be honest in the comments.
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Signs of an unhealthy team rarely look like problems. More often they look like a team that's running smoothly. Watch for three: everyone agrees in meetings, no one admits mistakes, and people keep double-checking each other's work. A healthy team has trust, candor, and productive disagreement. People admit when they're wrong, ask for help, and challenge each other to make the work better. Try this in your next meeting: ask who sees it differently, then wait long enough for someone to answer.
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Nobody remembers the meeting that went perfectly. Everybody remembers the boss who said “that one’s on me” when it didn’t.
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Teams don’t need a leader who’s never wrong. They need one who notices fast and says so out loud, because that’s what gives everyone else permission to do the same.
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The real trick isn’t 5 AM flights. It’s flying out on the latest flight where the inbound arrived the night before. For most airports that’s sometime between 6:45 and 7:45 AM. You get all the benefits he talks about here, and one additional REM cycle of sleep.
Having traveled for work every week - sometimes several times a week - for years, this guy gets it and he’s absolutely right.
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Dr. David Burkus retweeted
Replying to @davidburkus
This works in 1:1s too, but timing matters. Asked before a manager shares their own view, it keeps the talk on evidence. Asked after, it can land like a trap. Same question, very different conversation.
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The most underrated question in a heated debate: “What would change your mind?” If the answer is evidence, you’re having a work argument. If the answer is “nothing,” you’re not debating the idea anymore. You’re in a turf war, and nobody on the team ever wins a turf war.
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What trust looks like on a normal Tuesday: Bad news shows up early. People ask for help before the deadline, not after. Credit gets shared in the room the boss is in. Nobody cc’s someone’s manager to win an argument. Mistakes get discussed, not litigated.
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A lot of team conflict that gets blamed on personalities is really two people holding two different definitions of “done.”
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On a healthy team, a handoff sounds like “my part’s done, it’s yours.” On a struggling one, it’s “it’s yours…and I’ll quietly check everything you do.” That second version looks like quality control. It’s really the team paying twice for the same work, and calling it rigor.
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Most teams can recite their mission statement. Far fewer can name one actual person whose week got better because of their work. The second one is what keeps people going on a bad Wednesday.
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You leave the meeting thinking everyone’s aligned. Then Slack lights up. Two people duck into an office. Somebody has a “quick call.” By morning there’s a new plan. When the candor keeps happening after the meeting instead of in it, the meeting has become theater.
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If the executive team thinks the transformation went fine, ask the people doing the work. In Edelman’s new Trust at Work study, associates were nearly three times as likely as executives to call their experience less than positive: 49% vs. 17%. Altitude changes the view. dburk.us/4ifeDxG
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Dr. David Burkus retweeted
“AI is making people lazy.” Bullsh*t. 👀 @davidburkus (Lecturer at Columbia, Thinkers50) said it straight on Mork Unfiltered: “It’s not that AI is gonna make people intellectually lazy. It’s that most people are already intellectually lazy. And AI gives them a tool to hide.” AI doesn’t change who you are. It amplifies it. 🔥 One of the sharpest conversations we’ve had on the show. Full episode here or wherever you get your podcasts👇 youtu.be/t428K-4VCGw Is AI making your team sharper, or just helping them hide? Reply and tell me. 🎙️ Patrick #AI #Intellectuallaziness #Futureofwork
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Somewhere right now, a team is holding a quick sync to prepare for the meeting about the meeting.
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Watch for the team where nobody says “I don’t know” anymore. Amy Edmondson’s research ties asking for help and openly discussing errors to how teams learn. When those disappear, people didn’t get smarter. Admitting uncertainty just got more expensive.
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Think about the best team you’ve been on. Odds are it wasn’t the most talented group you’ve worked with. It was the one where everyone knew the target, you could say “I think that’s wrong” without paying for it, and you knew who the work was for. That’s not luck. It’s design.
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The quietest person in your meeting isn’t always the one with nothing to say. Sometimes they’re the one who already tried saying it once.
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Trust on a team doesn’t start with the most trustworthy person. It starts with whoever goes first: the first admitted mistake, the first “I’m not sure.” Everyone else is watching what happens to that person next.
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Change doesn’t wreck trust at work. Badly run change does. Edelman’s new Trust at Work study: employees who had a bad experience of a company transformation trust their manager 60% percent A good experience? 85% percent Twenty-five points, and the gap isn’t whether things changed. It’s how. dburk.us/4ifeDxG
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